- Assist in the design and implementation of new cloud solutions.- Manage cloud operating costs.- Use good governance and control practices in the environment.- Support operations for on-premises and cloud deployment.- Troubleshoot: Being able to analyze the company in general.- Install software/hardware, maintenance and upgrade.- Configure servers, network equipment and cloud resources.- Create and integrate tools for internal and/or external consumption.- Take over support operations for customers from the internal system (level 1 - level 3).- Support internal network and cloud.- Monitor issues until resolution.- Provide fast and accurate feedback to customers.- Prioritize and manage multiple open issues at the same time.- Build and maintain strong customer relationships.- Participate in training with customers.- Document processes.- Update knowledge base.- Work closely with members of technology teams.- Know and work with Azure/AWS cloud services.- Identify and troubleshoot network connectivity and performance issues.- Excellent communication skills, including previous customer experience.- Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC).- Hands-on experience in HyperV/VMWare (management and troubleshooting).- Network administration.- Experience with Sophos Firewall + Sophos endpoint security.- Manage and deploy Backup and Disaster Recovery solutions.

- Guide, supervise and train new employees in the company's ERP systems;- Carry out studies and propose improvements to the company's technology environment;- Evaluate new possibilities for improvement for the daily usability of network employees;- Negotiate with suppliers and service partners;- Coordinate the implementation of new technology solutions by partners and third parties;- Manage the company's machine park and suggest possible exchanges;- Supervise level I, level II and level III analysts;- Carry out studies to improve the company's information security;- Perform other management tasks at the request of management;- Implementation of cloud systems, coordinating the work of other team members;- Perform the design of semiannual goals for team members;- Align the team's activities with the company's OKR's;- Carry out the planning of individual or team improvement plans;- Plan the IT budget in line with the budget approved by management;

- License administration: Office, VS, PowerBi;- DEVOPS: Support and preventive maintenance;- Administration of servers in a productive environment;- Configuration and deployment of new servers;- Datacenter environment monitoring;- Implementation of WEB ERP systems in customers;- Administration, monitoring and auditing of access platforms;- Management of password vaults;- Technical documentation for other service levels;- Focal point of service and maintenance of TOTVS system;- Complete management of the company's backup system;- Management of productive virtualized environment;- Budgeting for new environments in Azure Cloud;- Assist in the design of new cloud architectures and solutions for new projects (AWS and Azure);

- Support and maintenance of Microsoft 365;- Maintenance and configuration of GPO's;- Server access control;- Control access to folders and shares;- Access control to the Azure DEVOPS environment;- Access control to the company's VPN;- Deployment and maintenance of SFTP servers;- Implementation and maintenance of the company's ERP system;- Implementation and maintenance of WEB IIS systems;- Management of the password vault;- Monitoring of datacenter equipment;- Maintenance and management of the Sophos firewall;- Maintenance and management of corporate antivirus;- Implementation of DLP policies;- Financial and asset control of the team and its assets;- Deployment and maintenance in HyperV virtualization environments.- Support and configuration of backup routines - Veritas BackupExec.

- Perform service through a call tool;- Perform support for Windows users;- Perform installation and support for commonly used programs;- Perform calls regarding passwords;- Configure licenses;- Perform maintenance and improvements on the company's PCS;- Install and configure VPN accesses.- Preparation of notebooks for new employees;- Inventory control of equipment and peripherals;- Enable encryption on employee computers;- Update password vault;- Organization of meeting rooms;- Creation of technical documentation.

- Carrying out active/receptive, face-to-face and remote (online and telephone) assistance;- Clarification of technical doubts about the products;- Register attendances (helpdesk system);- Analyze problems and present different solutions for the sameTest products (Hardware and Software) analytically;- Align demands with other sectors of the company;- Active and responsive customer service;- Service for Windows system users;- Assistance via Help Desk;

- Analyze the needs of the Projects;- Propose improvements in new projects and existing projects;- Designing new structures and technology solutions for customers and partners;- Implement solutions proposed and offered by the company;- Make budgets for proposed solutions and projects;- Monitor the implementation of new projects;

In the almost 2 years I was at the company, I participated in the deployment of approximately 25 Dell or HP servers, all with Windows 2003 operating system and mainly Windows 2008, with backup configuration, RAID(0,1,5,10), DHCP, DNS , among other services. One of my functions in the company was to make the first visit to the client, to verify possible flaws in the structure and also what improvements could be made so that the company's system/network worked better. After a thorough survey, it works together with the project analyst to make a change proposal for the client.

During the period that I was at the company, my role was: Maintenance of computers / network (software and hardware) of the entire company, Support to users whether in person or remotely, Installation and maintenance of the company's OS - Linux and Windows, responsible for the purchase of material for the dept.. While I was there, I had the pleasure of participating in the creation of the entire infrastructure of two new dealerships (Toyota and Fiat Santos): Installation and configuration of all workstations and Servers, Cabling and configuration of the entire network . In the rest I had to configure the DNS, Proxy configuration, internet release and access to the shared file folder for all users according to the company's security policy.

Computer maintenance (software and hardware), network deployment and maintenance, Windows installation and maintenance (intermediate), 1st level Windows support, user support via telephone, face-to-face or via software (remote access).