Oded Kidron Email & Phone Number

Israel

Tel Aviv District, Israel

Innocom (Aman Group) is a Value Added Distributor- the Israeli representative of leading IT companies and a promoter of innovative technologies for the Israeli IT market, focusing on advanced solutions for the communications and information security fields. Since its establishment, InnoCom has partnered with leading providers and local partners in many successful implementations of new IT technologies.➤ Deploy and maintain virtual desktop infrastructure (VDI) using Citrix XenDesktop andVMware virtualization technologies for 500+ virtual desktops.➤ Provide expert technical support for the IT team, diagnosing and resolving complex Citrixissues related to application delivery and connectivity.➤ Optimize Citrix login experience, achieving a 60% reduction in login time, through strategicperformance enhancements. Improve user satisfaction and operational efficiency bystreamlining access to applications and desktops.➤ Monitoring performance and troubleshooting network and system issues.➤ Design and implement Citrix solutions for secure remote access, including multi-factorauthentication and data encryption, to meet specific customer requirements for complianceand regulatory adherence

Petah Tikva Area, Israel

Aman Group is a leading IT company, providing a broad range of services and solutions in Digital, Cyber Security, Data, Software Development, Knowledge Management, and Blockchain. In the current revolutionary times, Aman uses technology and innovation to help businesses improve their performance and create value for their customers and society. With around 2500 people we serve clients around the world by being a warm home to our employees.➤ Connect and install software and cloud systems for customers remotely.➤ Provide customer support and guidance for proper and efficient system usage.➤ Resolve 90% of customer support tickets within 24 hours by providing technical guidance andtroubleshooting assistance, enhancing user satisfaction and productivity.➤Provide ongoing coaching and mentorship for new system administrators, empowering themto handle routine tasks independently and increase overall team productivity.➤ Found creative solutions for solving problems and system development.

Ramat Gan, Tel Aviv, Israel

➤ Providing computer support for SMBs (lawyers and accountants).➤ Managing servers, users and permissions for those businesses (FW, Active Directory, DNS, DHCP, GPO).➤ Providing remote and on-site support. ➤ Sale of computer equipment for upgrade or repair.

Tel Aviv, Israel

➤ Strict adherence to deadlines and independent work management. ➤ In-person work with clients inside their homes.➤High-quality service and standards.

Israel

➤ Responsible for the maintenance and operation of the computers in the unit and sub-units.➤ In charge of network infrastructure in the field and at the bases.➤ Leader of the “SHUB” department in the unit.➤ Direct responsibility for a professional and diverse team.➤ Providing an initial solution for technical/professional problems regarding computing in the unit.