As a Customer Success Manager at Google Geo (Cloud), I drive the adoption and success of our solutions.My role involves collaborating closely with customers and sale partners to understand their goals, ensuring they maximize the value from our products, and providing strategic guidance to optimize impact• Develop and maintain strong relationships with key stakeholders to understand their needs and provide tailored solutions that promote sustainability.• Work closely with sales/support partners to scale adoption of Google GEO product portfolio• Collaborate with cross-functional teams, including product, sales, marketing and engineering, to deliver seamless customer experiences and drive product enhancements.• Analyze customer data and feedback to identify trends, challenges, and opportunities for improving customer satisfaction and product performance.• Manage and coordinate customer onboarding and training sessions to maximize the value and impact of Google Geo Sustainability tools.• Create and implement strategic account plans to help customers achieve their goals and drive long-term engagement.• Monitor and report on key performance metrics to measure customer success and inform continuous improvement efforts.

As a Customer Success Manager at BreezoMeter, I own customer relationships to ensure satisfaction and drive product adoption. I serve as the primary point of contact for onboarding, training, and support. My role involves collaborating closely with customers to understand their sustainability goals, ensuring they maximize the value from our products, and constantly looking for potential growth opportunities.• Onboarding new customers: from executive alignment, through solution design until successful go-live.• Responsible for the company’s customer portfolio.• Driving renewals and identifying up-sell and cross-sell opportunities.• Establishing product launch process, customer-adoption and engagement.• Territory analysis and action plans• Satisfaction and NPS reviews- data-driven activity• Growth forecast

Leading the Technical Aspects of the Sales Process: • Manage RFI and RFP • Provide Technical Expertise in Sales • Facilitate kickoff with new customers to establish strong relationships and set the stage for successful engagements. • Oversee Integration Processes • Tailor Technical Solutions • Bridge Technical Gaps • Lead Demos and POCs

Technical account management: • Coordinating product installations and upgrades • Managing customer ATPs • Leading the customer-support and professional-services • Achieving informal and long-term relationships with customersCustomer Services team: • Supporting the world’s largest mobile carriers including Telefonica/O2 group, Vodafone, AT&T and more. • Supporting and integrating with worldwide media groups • Tailoring core products to the customers’ needs. • Provided a high level of troubleshooting for internal/external customers.