Oded Israel Email & Phone Number

Tel Aviv-Yafo, Tel Aviv District, Israel

I manage vcita's app market's 3rd party app lifecycle, from selection to development and launch. By coordinating with internal stakeholders and product partners, I ensure efficient processes, effective communication, and alignment on go-to-market plans. I support smooth app launches and maintain ongoing relationships to drive business success, continually.

Tel Aviv District, Israel

Leading the Product group responsible for vcita’s CRM, Marketing and Client Experiences product areas.

Tel Aviv Area, Israel

• Owning the entire product lifecycle, from vision to execution, of a business management software that enables businesses to track and perform all their daily tasks, from the "first hello"​ to the last invoice.
• Collecting and analyzing business requirements and needs from various stakeholders: customers, management, partners, sales and marketing.
• Gathering and analyzing customer feedback and user data and performing research for new and existing products.
• Defining clear requirements for engineering teams including detailed product specifications, user stories and wireframes.
• Leading projects and working with engineering to achieve successful execution within a fast-paced agile product lifecycle.
• Collaborating with cross-functional and global teams (engineering, sales, support, customer success and marketing).

Raanana, Israel

• Defining, planning, and orchestrating the delivery of the product roadmap.
• Leading a team of product managers that own the agent, agent manager, and admin experience in LivePerson products.
• Responsibility for contact center applications for web and mobile.
• Mentoring and supporting the product managers on my team.
• Analyzing customer requirements, market trends, and the competitive landscape.
• Taking part in defining and implementing processes to improve communication and collaboration between Product, R&D, Sales, and Customer Services.

Raanana, Israel

• Owning the entire product lifecycle, from vision to execution, of a managementplatform that enables brands to deliver, measure and optimize personalizedinteractions with their web and mobile consumers.
• Collecting and analyzing business requirements and needs from variousstakeholders: customers, management, sales and marketing.
• Gathering and analyzing customer feedback and user data and performing researchfor new and existing products.
• Partnering with UX designers and R&D to conceptualize customer-facing solutions.
• Defining clear requirements for engineering teams including detailed productspecifications, user stories and wireframes.
• Leading projects and working with engineering to achieve successful executionwithin a fast-paced agile product lifecycle.

Israel

• Leading a group of technical account managers (TAMs) and tier-3 support teams.
• Mentoring and supporting the teams’ leaders as well as TAMs and support engineers.
• Managing team performance: individual performance reviews, feedback, setting targets.
• Defining and implementing new technical and service-oriented work procedures.
• Collaborating with cross-functional global teams (engineering, product, professional services and support).

Raanana, Israel

• Leading and mentoring a team of technical account managers (TAMs) to provide top quality service to a variety of Enterprise brands.
• Managing team performance: individual performance reviews, feedback, setting targets and nurturing personal development of the TAMs
• Creating continuous improvements and alignment of processes which contribute to the satisfaction of customers and scalability of the TAM service.
• Collaborating with cross-functional global teams (engineering, product, professional services and support).

Raanana

• Point of contact for all technical support matters relating to a defined set of Tier1 Enterprise customers.
• Trusted advisor to the customer by presenting a personalized support experience and building a strong relationship through an in-depth understanding of the customer goals and needs.
• Understanding the customers’ business priorities within LivePerson and providing guidance on our platform and products.
• Providing periodical activity reports on all current and past support cases.
• Consulting the customer regarding any immediate issues, to resolve problems better/faster, or to simply answer any questions regarding LivePerson technology and platform.
• Managing weekly and ad-hoc phone meetings to ensure that regular, structured communication is maintained throughout the service.

• Sales force and management business liaison with the IT information systems development groups.
• Managing the implementation of Amdocs' internal SFA (based on Amdocs CRM 7.5) used by Amdocs' sales, marketing, finance and management: - Gathering and specifying business requirements, version scoping and reviewing.
• Managing the sales information systems support team for: - Ongoing support for end-users. - Designing Business Objects reports for the sales force and management (such as pipeline reports, dashboard, KPIs).
• Automation of sales processes

Leading the Unix, DBA, PC, NT and Infra support teams Responsibilities include:- From Sept. 06 to Mar. 07, stationed at the Amdocs development center in Pune, India and coached the Help Desk group leaders there in service management according to company procedures. Improved and streamlined work procedures between the two development centers (Israel and.