Nnanna Odeghe Email & Phone Number

Nigeria

Nigeria

Deployment of large scale applications with microservices.Server health, applications and network monitoring with Icinga, Prometheus, Grafana.Racking, powering and integration of network devices.Network automation with Python and NetBrain.Daily health checks of Juniper SRX firewalls.Resolution of support cases with Juniper TAC.

Lagos State, Nigeria

Monitoring and analysis of configured thresholds and traffic metrics of Cisco firewalls using NetBoss, Grafana, Arbor, FortiGate, PRTG and NetBrain.Booking of tickets with BMC remedy tool during incident capture.Closing of tickets with BMC remedy tool upon incident remediation.Submission and review of hourly reports extracted from NetBrain and screenshots of KPIs observed and monitored on network surveillance tools during surveillance shift.

Lagos State, Nigeria

Provided IT support across all channels, including chat, email, phone, video, and in-person.Facilitated migration of Windows Server infrastructure to AWS EC2 instance to align with Dell’s Cloud-First strategy.Recommended and Coordinated Network Infrastructure improvements to ensure users’ experience on the Network.Supported Network Services lifecycle from provisioning to operations such as video conferencing, remote access, and Server upgrade.Monitored Network Infrastructure for KPIs including latency, Jitter, and Link availability to ensure Service provide SLA using PRTG, SolarWinds, and Zabbix NMSManaged a Network of Cisco Routers, Cisco Catalyst Switch, Cisco Wireless Access Points, and Check Point Firewall.Provided weekly and monthly updates including executive reports to all management and stakeholder.Created requisitions, reconciling, and completed invoices with Computerized Maintenance Management System while following policies and procedures.Assisted Dell employees with resolving software, hardware, and networking issues.Troubleshoot across Dell corporate IT resources, applications, and various operating systems, including Linux, Windows, and mobile platforms.Diagnosis and repair of laptops, tablets, and mobile devices for employeesManage vendor relationships and accounts.Managing fleet of office vehicles for scheduled maintenance, real-time tracking, and data analytics with the track safe IoT platform.

Abuja, Federal Capital Territory, Nigeria

Responsible for diagnosing & resolving hardware, software & end users’ problems.First point of contact for all IT & Technical queries.Developing the infrastructure and systems to meet the company’s needs.Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet.Involved in roll-out of software updates and patches using Microsoft SCCM.Investigate complex IT support issues.Communicating with third-party technical specialists.Configuring and managing backup & restore procedures.Maintaining a wide range of computer hardware and software programs.Identifying & reporting on the budgetary implications of IT projects & upgrades