Provide first-line technical support to internal users, including diagnosis andresolving hardware and software issues related to operating systems, applicationsoftware and system configuration, ensuring optimal performance andfunctionality;•Diagnose and resolve technical issues related to Windows operating systems,Microsoft Office Suite, email clients, and other software applications;•Troubleshooting and resolving network connectivity problems, hardware failureson laptops and desktops and assisting with user account management;•Install, configure, and deploy laptops, desktops, and other IT equipment for newemployees, ensuring adherence to company policies and security protocols;•Collaborate with internal teams to identify IT requirements and provide technicalexpertise and support for project initiatives, including system upgrades,migrations, and implementations;•Assist in the development and implementation of IT policies, procedures, andbest practices to enhance operational efficiency and security;•Document support activities, solutions, and procedures to create knowledgeresources and facilitate knowledge sharing within the IT team and across theorganization;•Stay current with industry trends, emerging technologies, and best practices inIT support and contribute to continuous improvement initiatives;•Setting up and managing backups/servers

Oversaw the design, installation, and management of organization-wide local area network, wide area network, network segment, and internet systemDesigned and implemented network solutions to meet the specific needs of clients, resulting in a good improvement in efficiency.Conducted regular network performance monitoring and implemented optimization strategies to enhance overall system performanceCollaborate with cross-functional teams to plan and execute network upgrades, ensuring minimal downtime and maximum efficiencyConfigured and maintained routers, switches, and servers, firewalls to ensure optimal network performance and securityWe have implemented security measures such as firewalls and encryption to protect against unauthorized access and data breaches.Provided technical support to end-users, diagnosing and resolving connectivity issues on time.Providing technical support to clients, including problem determination, resolution, and escalation as neededOversee day-to-day network operations to facilitate uninterrupted business operations and improve infrastructure costs, performance, and end-user satisfactionTroubleshooting and providing technical support to the company staff.Perform troubleshooting and resolve complicated problems concerning LAN and WAN systemsInstalling and configuring various of servers I:e as Dell server, HPE Proliant Server, and Lenovo Think system server.Liase with Vendors to come out with the best price for both Hardware and software.Manage client backup and recommend the best solutions.

Set up Workstations.Printer Support.User Support.Network Support