Os frutos que estamos gerando com nossos produtos e serviços alimentam negócios, destravam o potencial de crescimento das empresas e alavanca de uma maneira sustentável o LTV e a recomendação através dos clientes já existentes.Uma startup de CX que carrega o propósito no nome: Somos parceiros de crescimento.

Leadership of the product designer team with the mission of building products connected with the needs of Dock users and clients.

I acted as lead in the Service Design Chapter, with the objective of facilitating the performance and evolution of the team of service designers.

Disseminate CX practices. With the strengths of collaboration, empathy and experimentation, we have made the customer-centric vision a natural part of Tribanco's decisions.

Directing the work of our service designer team towards a clear objective: To improve the customer experience of our clients at every point of contact with the brands.Rethinking journeys to reduce effort and improve user experience at job to be done.Disseminate the Design Thinking mindset by co-creating connected solutions with the user through empathy, collaboration and experimentation.

Mesa Digital is a center for digital transformation within Algar Tech. Here we rethink customer service possibilities and interfaces.Always looking to reduce efforts and improve the user experience with brands through the elimination of interactions, service automation, identification and resolution of root causes.

Co-founder supporting the internal team to:- Disseminate the customer-centric culture;- Disseminate Design Thinking to internal teams and customers;- Direct the Customer Experience consulting core

Here I managed to lead my first team. My main role was to facilitate creative processes in communication and digital marketing.It brought the operations team closer to the customer. Coming to understand the client's context, motivations and specific needs of each brand we serve.

eFácil is the ecommerce of the Martins group that allowed me to learn a lot and develop myself about Creating digital campaigns to promote the sales of products advertised on different platforms. Increase website conversions through user interfaces.We had a weekly report that analyzed the performance of creatives, this generated lessons learned and so we evolved our content strategy each week. I learned a lot in a short time.

It was in this company that I started working with Design itself. I was an art director co-creating solutions for different communication challenges.Support in building strategies to attract, sell and promote customers from different segments.Here I came across the following challenge: What's the point of having an excellent campaign and getting people to consume my client's product/service, if the experience is not good enough for this client to do business again? It is cheaper to keep a customer than it is to attract new customers. Right?

I worked supporting the maintenance of the bank's servers, programming backup routines and configuration of new virtual servers.