Odetta Huff Email & Phone Number

United States

Alexandria, Virginia

• Dispatch towing assistance on the water and on the road.• Sell, renew and upgrade Membership and Towing Service.• Input and process invoices for payment.• Verify membership/policy effective and expiration dates.• Update Membership account information.• Special projects as needed.• Customer service experience.• Proficiency in Microsoft Windows/Office.• Ability to multi-task (listen and type).• Excellent verbal and written communications.• Boating knowledge/experience• Sales experience.• Call center experience.• Licensed Insurance experience.

United States

Assisted students with The enrollment likeProcess. Discussed University policies and FERPA regulations. Entered students information In to university student tracking system. Used NSLDS to determine federal aid eligibility . Cover students schedule and course description.

Temecula, California

•Reviewed and evaluated applications for admission, readmission, and transfer, and made decisions on admittance•Supervised review of out-of-state freshman and transfer applications to various schools or colleges as assigned•Consulted with faculty, deans, and administrative staff on various matters concerning the admissions program•Assisted the Director in development and review of admissions policies and procedures•Established a team atmosphere through leadership and planning employee development conferences/summits

Menifee, Ca

Assures the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders. Manages website information. Supports motivation of employees in organization products/programs and operations. Formulates policies and planning recommendations. Decides or guides courses of action in operations by staff. Oversees operations of organization, Implements plans, manages human resources of organization and manages financial and physical resources.https://www.facebook.com/college.tuitionassistance

Greater San Diego Area

Responsible for recruiting qualified applicants for admissions to the school in agreement with state and federal laws, Ashford's policies, and regulations. Manage inquiries to achieve prompt and effective contact with prospective students. Schedule and conduct phone interviews, accurately convey course and program information to potential students. This includes advising students with respect to admissions requirements, title IV funding processes, degree options, and Ashford's policies. Responsible for verifying enrollment status and ensure eligibility for admissions. Consistently follow up with students to ensure successful matriculation. This includes making sure they are prepared to start class through online orientation to the learning platform, ordering books, finance options, and successful completion of their first course. Assist other departments with data collection and problem solving. Responsible for satisfactory retention rate and high referral percentage. Performed other duties as assigned.

Greater San Diego Area

Delivered excellent customer service to borrowers, assisted with inquiries regarding student loans and title IV funding. Help lead co-workers on day to day functions and processes set in place by Universities. Trained peers on schools special process for different student loan types, Parent Plus, Stafford and Pell. Insured peers meet KPI's for optimal performance on the job. Work closely with students, parents, disbursers, guarantors, servicers, schools and other lending institutions. Monitors inbound and outbound calls using NICE monitoring system and Avaya. Provide managers with direct reports (CRM) and confidential documents. Handles escalated issues in a professional and timely manor. Work closely with school account managers and Upper management. Ensures policies and procedures are followed as it adheres to processes.

Greater San Diego Area

Obtain confidential information regarding borrowers financial history for verification, analysis (LVC Verification) and documentation purposes, work closely with the US Department of Education for accurate title IV loan funding, calculated, verified, and processed loan verification certificates. Played a key role in identifying and implementation of procedural improvements within the spousal department, maintain a professional relationship with Borrowers, Management, Research and Resolution Teams, Industry Partners, Schools, and Lenders, collection efforts of delinquent loans, and customer service.