Odette Meyer Email & Phone Number

Gauteng, South Africa

Pretoria, Gauteng, South Africa

• Efficiently capture and process orders within approved margins, collaborating with cross-functional teams for seamless completion.• Ensure accurate supplier quotes and revisions are utilized throughout the order processing lifecycle.• Administer and verify delivery timelines and final signoff documentation, ensuringalignment with financial records in Pastel.• Maintain meticulous record-keeping and documentation management, ensuring all files are accessible in the correct directories.• Keep the Call Management System consistently updated to enhance communication and service efficiency.• Oversee and consolidate monthly, quarterly, and yearly orders, ensuring timely invoicing and support alignment.• Manage the end-to-end order process, from receipt to final invoicing, including issuing purchase orders to subcontractors.• Communicate estimated delivery times (ETAs) to Business Units for effective implementation planning.• Foster and maintain strong professional relationships with customers and service providers to ensure optimal service delivery.• Coordinate service delivery efforts on behalf of customers, ensuring their expectations are met consistently.• Ensure accurate and timely submission of completed paperwork to the Service Manager for final signoff.

Pretoria, Gauteng, South Africa

• Developed and optimized internal policies and procedures, ensuring adherence to client Service Level Agreements (SLAs) while managing quote requests for added services.• Ensured consistent customer service through detailed feedback and strong communication, maintaining professional relationships with clients.• Proactively escalated issues and ensured timely resolution, contributing to overall customer satisfaction.• Oversaw renewal quotes and order placements, guaranteeing coverage of all relevant Cisco products as per contractual agreements.• Created impactful sales packs for renewal quotations to enhance sales processes.• Efficiently coordinated travel and accommodation logistics, demonstrating strong organizational skills.• Processed invoices with a focus on accuracy and efficiency, supporting financial operations.

Pretoria, Gauteng, South Africa

• Ensured adherence to internal policies, procedures, and client SLAs, guaranteeing seamless Service Support operations.• Maintained a high level of data integrity through meticulous call information verification.• Managed the complete fault rectification and installation process lifecycle, ensuring clear communication from initiation to resolution.• Oversaw quote requests for additional services, ensuring timely and accurate responses.• Provided continuous feedback to relevant stakeholders, enhancing operational transparency.• Maintained an auditable call history, ensuring comprehensive documentation and accountability.• Led the time and materials process, including resource allocation, quote preparation, and quality checks for invoices and sign-offs.• Delivered consistent customer service with detailed information, resulting in high customer satisfaction.• Compiled daily and monthly reports on outstanding calls, keeping clients informed and engaged.• Cultivated and maintained professional relationships with clients, fostering trust and collaboration.• Ensured timely escalation of problems, addressing issues before they escalate.• Managed and escalated supplier issues, maintaining strong relationships for optimal service delivery.• Coordinated Service Delivery on behalf of clients, ensuring their needs are met efficiently.