Odette Meyer Email & Phone Number

Gauteng, South Africa

Pretoria, Gauteng, South Africa

• Efficiently capture and process orders within approved margins, collaborating with cross-functional teams for seamless completion.
• Ensure accurate supplier quotes and revisions are utilized throughout the order processing lifecycle.
• Administer and verify delivery timelines and final signoff documentation, ensuringalignment with financial records in Pastel.
• Maintain meticulous record-keeping and documentation management, ensuring all files are accessible in the correct directories.
• Keep the Call Management System consistently updated to enhance communication and service efficiency.
• Oversee and consolidate monthly, quarterly, and yearly orders, ensuring timely invoicing and support alignment.

Pretoria, Gauteng, South Africa

• Developed and optimized internal policies and procedures, ensuring adherence to client Service Level Agreements (SLAs) while managing quote requests for added services.
• Ensured consistent customer service through detailed feedback and strong communication, maintaining professional relationships with clients.
• Proactively escalated issues and ensured timely resolution, contributing to overall customer satisfaction.
• Oversaw renewal quotes and order placements, guaranteeing coverage of all relevant Cisco products as per contractual agreements.
• Created impactful sales packs for renewal quotations to enhance sales processes.
• Efficiently coordinated travel and accommodation logistics, demonstrating strong organizational skills.

Pretoria, Gauteng, South Africa

• Ensured adherence to internal policies, procedures, and client SLAs, guaranteeing seamless Service Support operations.
• Maintained a high level of data integrity through meticulous call information verification.
• Managed the complete fault rectification and installation process lifecycle, ensuring clear communication from initiation to resolution.
• Oversaw quote requests for additional services, ensuring timely and accurate responses.
• Provided continuous feedback to relevant stakeholders, enhancing operational transparency.
• Maintained an auditable call history, ensuring comprehensive documentation and accountability.