• Identified new business opportunities, creating growth across potential paid and non-paid referral partners • Built and maintained strong working relationships with all stakeholders • Responsible for leading, coaching and motivating a large team across various locations • Complied with audit and compliance goals • Monitored lending marketing and business plan • Effectively managed workflow • Maximised visibility of the brand through active promotion • Supported and demonstrated a risk management culture in line with Suncorp's values• Improve staff satisfaction from 37% - 70% within 3 months• Uplift in lending lodgements from .8 per week per FTE – 2.4 per week per FTE within 6 months• Lending disbursements from 68% - 80% within 6 months• Highest audit result in Home Lending year ending 30/6/2019 at 78%

• Provided excellent customer service through creating genuine connections • Coached and managed a large amount of staff across a number of sites • Contributed to a variety of internal projects across both states • Managed the market and delivered on agreed objectives• Built strong and enduring community relationships • Ensured productivity and efficiency of teams • Modelled the Suncorp “compass” behaviours and values • Ensured all audit and compliance objectives were achieved

• Effectively led staff through various projects, including system, policy, and procedural changes• Trained and managed team members • Motivated staff to succeed and achieve branch goals • Oversaw financial reporting • Contributed to business growth through utilising agreed sales processes • Demonstrated highly effective skills in risk management • Developed strong broker relationships • Provided excellent customer service