Team Lead - Customer Success
CurrentFORMVERSE is an Intelligent Process Automation (IPA) Solution in which users can create custom automation applications that provide our customers greater efficiencies, allowing staff to concentrate on higher value tasks. • Created applications for tracking the compliance of the Datacenters and Disaster Recovery Plans of a global semiconductor design and manufacturing company. These FORMVERSE applications significantly decreased the amount of time spent on gathering data, leaving more time for staff to assess and analyze compliance data. Automatic system notifications also increased the visibility of compliance data, allowing for timely response to issues.• Automation of Contract creation and dissemination process. Through FORMVERSE, the customer is able to manage contracts for 100+ suppliers and easily access up-to-date information on the current status of these contracts.• Planning and design of a process that aids the documentation and consolidation of data that can be used for CRA SR&ED claim. This process will also allow live reporting of hours spent on addressing Technical Uncertainties for team leads to better monitor and allocate resources.