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Oscar David Franco is listed as Head of Cloud Technologies at Emestica.co E-Commerce Studio, based in El Salvador. AeroLeads shows a matched LinkedIn profile for Oscar David Franco.
Oscar David Franco previously worked as Co-Founder at Remedit and Project Architect at Martinez - Franco Consulting. Oscar David Franco holds Bachelor Of Architecture - Barch, Architecture from Universidad Albert Einstein.
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Oscar David Franco is a Head of Cloud Technologies at Emestica.co E-Commerce Studio. They is proficient in French. Colleagues describe them as "David Franco is a highly accomplished Google Workspace professional who consistently exceeds expectations. I had the pleasure of working alongside David for several years, during which he not only impressed me with his diverse skill set, but also served as a valuable mentor. His expertise encompasses exceptional training abilities, extensive experience in technical delivery and implementations, proven project management expertise within the Google Partner Ecosystem, and adept change… Show more" and "I am proud to recommend David. He is a diligent employee and has tremendous potential. David was a pleasure to manage and an excellent team member. He is humble, open and eager to learn, and works hard to be exceed expectations. During his time at Dito, he showed strong and growing skill with both Project Management and Change Management. I would happily work with David again. "
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Head of Cloud Technologies leads our brand new Cloud Consulting service, driving innovation and excellence in cloud solutions. Strategic planning, implementation, and management of cloud technologies to enable business transformation for our clients.
El Salvador
Responsible for managing, monitoring and developing a team of 9 Learning Services Specialists that support an agent population of 370+ and staff personnel by providing Customer Service, Customer Care, and Tech Support training among other BPO required skills. Responsible for ensuring the quality of the performance of candidates and graduates of new hire programs and upskill, cross-skill training initiatives to address Operation areas of opportunity and customer dissatisfaction… Show more Responsible for managing, monitoring and developing a team of 9 Learning Services Specialists that support an agent population of 370+ and staff personnel by providing Customer Service, Customer Care, and Tech Support training among other BPO required skills. Responsible for ensuring the quality of the performance of candidates and graduates of new hire programs and upskill, cross-skill training initiatives to address Operation areas of opportunity and customer dissatisfaction drivers.Responsible for growing the program by onboarding an average of 30+ new hire agents every month.Responsible for ensuring the continued fulfillment of goals, training strategy and standards sought by Telus’ clients and stakeholders. Responsible for proper planning and allocation of resources for developing/delivering training.In charge of professional development plans not limited to the training team but also other support areas and the Operation. Development of special projects that include the creation and update of training curricula, development, and implementation of workshops to ensure the quality of service of the Learning Services team. Responsible for the professional and optimum performance of the training department. Ensuring compliance with the Global Learning Excellence standard processes and performance reports of the Learning Services Organization including trainers and trainees through official channels of communication. Show less
Brought SME insight and hands-on expertise to the development of the new G Suite Administrator Certification.Optimization and rebranding of the Global G Suite New Hire Training Curricula (Tier I & II).Slashed down training times by revamping the training curricula for Tier 1 and Tier 2 agents, as a technical writer and SME for Google Cloud Support globally. Global telephony transition of Avaya to Softphone (Google-owned telephony system) for all G Suite Support Vendor sites in the… Show more Brought SME insight and hands-on expertise to the development of the new G Suite Administrator Certification.Optimization and rebranding of the Global G Suite New Hire Training Curricula (Tier I & II).Slashed down training times by revamping the training curricula for Tier 1 and Tier 2 agents, as a technical writer and SME for Google Cloud Support globally. Global telephony transition of Avaya to Softphone (Google-owned telephony system) for all G Suite Support Vendor sites in the world. Global chat support channel tool implementation (Salesforce Live Agent tool) for all G Suite Support Vendor sites in the world.Document creation and training delivery, workstation configuration, hardware testing, and provisioning. Ensuring the readiness of all Staff/Agents worldwide, identifying bugs or potential issues during delta tests.Standardized technical and instructional content of the Google Cloud Support knowledgebase articles as well as the development of training assets, process & policy implementation and adoption of new technologies for the global G Suite Support Operation decreasing support cases by 25% globally.Reduced human error in support cases by developing and implementing processes and policies for G Suite internal knowledge base. Show less
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Oscar David Franco works for Emestica.co E-Commerce Studio.
Oscar David Franco is listed as Head of Cloud Technologies at Emestica.co E-Commerce Studio.
Oscar David Franco is based in El Salvador while working with Emestica.co E-Commerce Studio.
Oscar David Franco has worked for Emestica.Co E-Commerce Studio, Remedit, Martinez - Franco Consulting, Dito, and Maven Wave Partners.
You can use AeroLeads to view verified contact signals for Oscar David Franco at Emestica.co E-Commerce Studio, including work email, phone, and LinkedIn data when available.
Oscar David Franco holds Bachelor Of Architecture - Barch, Architecture from Universidad Albert Einstein.
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