Odgerel Purevsuren

Odgerel Purevsuren Email and Phone Number

CX strategist, Digital change expert, Scrum manager @ Unitel Group
ulaanbaatar, ulaanbaatar, mongolia
Odgerel Purevsuren's Location
Ulaanbaatar Hot, Mongolia, Mongolia
Odgerel Purevsuren's Contact Details

Odgerel Purevsuren personal email

About Odgerel Purevsuren

Odgerel Purevsuren is a CX strategist, Digital change expert, Scrum manager at Unitel Group. They possess expertise in teaching, research, customer service, marketing strategy, biotechnology and 26 more skills.

Odgerel Purevsuren's Current Company Details
Unitel Group

Unitel Group

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CX strategist, Digital change expert, Scrum manager
ulaanbaatar, ulaanbaatar, mongolia
Website:
unitel.mn
Employees:
451
Odgerel Purevsuren Work Experience Details
  • Unitel Group
    Senior Operations | Scrum Manager Of Cx Solution Development Project
    Unitel Group Feb 2024 - Present
    Ulaanbaatar Hot, Mongolia
    Led a customer engagement solution development project focused on enabling process automation and integrating digital solutions. Responsible for the timely delivery of solution development and process improvement projects across multiple workstreams, with a primary focus on UX/UI design to enhance the quality of service provided by customer service agents.
  • Unitel Group
    Project Lead / Product Owner
    Unitel Group Mar 2023 - Apr 2024
    Mongolia
    Unitel application projectResponsibilities and Achievements:Led Cross-Functional Team: Directed a multidisciplinary team of 5 professionals, including UI/UX designers, developers, and QA specialists, from project inception to delivery.Defined Project Scope and Objectives: Collaborated with stakeholders to define the project scope, establish clear objectives, and create a roadmap that aligned with business goals and customer needs.Managed Project Lifecycle: Successfully managed all phases of the software development lifecycle (SDLC), including requirements gathering, design, development, testing, and deployment.Risk Management: Proactively identified and mitigated potential risks, such as scope creep and resource allocation issues, ensuring project stability and stakeholder satisfaction.Stakeholder Communication: Maintained clear and consistent communication with stakeholders, providing regular project updates and ensuring alignment with business objectives.Quality Assurance: Worked closely with QA teams to establish rigorous testing protocols, leading to a 98% reduction in post-launch defects.Post-Launch Success: Post-launch, the application achieved a [95% customer satisfaction rate, 1.5M+ downloads within the 6 months, a 115% increase in user engagement.
  • Unitel Group
    Team Lead, Digital Channel Management Unit
    Unitel Group Sep 2022 - Apr 2023
  • Unitel Group
    Senior Specialist & Team Lead, Digital Contact Center
    Unitel Group Jun 2022 - Sep 2022
    Ulaanbaatar, Mongolia
  • Unitel Group
    Digital Channel Development Specialist
    Unitel Group Jan 2021 - May 2022
    Ulaanbaatar, Mongolia
  • Veloo Foundation Ngo
    Active Volunteer & Event Planner
    Veloo Foundation Ngo May 2013 - Apr 2024
    Ulaanbaatar Mongolia
  • Success Bridge
    Consultant
    Success Bridge Mar 2020 - Nov 2021
    Ulaanbaatar, Mongolia
  • World Vision Mongolia
    Major Donor Engagement Specialist
    World Vision Mongolia Oct 2018 - Oct 2019
    Ulaanbaatar Mongolia
  • And Systems Llc
    Project Manager, Pa
    And Systems Llc Aug 2017 - Aug 2018
    Ulaanbaatar
  • Maidar Eco City Llc
    Project Supervisor
    Maidar Eco City Llc Nov 2015 - Jun 2017
    Ulaanbaatar
  • Nvts Llc
    Project Specialist
    Nvts Llc Sep 2013 - Sep 2014
    Ulaanbaatar Mongolia

Odgerel Purevsuren Skills

Teaching Research Customer Service Marketing Strategy Biotechnology Higher Education Interpersonal Communication Team Building Event Planning Fundraising Campaign Management Interactive Marketing Stakeholder Engagement Community Engagement Fundraising Public Relations Campaign Management Community Outreach Project Management Coaching Nonprofit Organizations Customer Acquisition Management Employee Training Environmental Compliance Regulatory Compliance Communication Team Coordination Special Events Coordination Event Management Project Planning Campaign Monitor

Odgerel Purevsuren Education Details

  • Chinese Acedemy Of Sciences, Chengdu Institute Of Biology
    Chinese Acedemy Of Sciences, Chengdu Institute Of Biology
    Waste Management, Renewable Energy Facility Construction
  • National University Of Mongolia
    National University Of Mongolia
    Biotechnology, Molecular Genetics

Frequently Asked Questions about Odgerel Purevsuren

What company does Odgerel Purevsuren work for?

Odgerel Purevsuren works for Unitel Group

What is Odgerel Purevsuren's role at the current company?

Odgerel Purevsuren's current role is CX strategist, Digital change expert, Scrum manager.

What is Odgerel Purevsuren's email address?

Odgerel Purevsuren's email address is bi****@****ail.com

What schools did Odgerel Purevsuren attend?

Odgerel Purevsuren attended Chinese Acedemy Of Sciences, Chengdu Institute Of Biology, Asia University (Tw), National University Of Mongolia.

What skills is Odgerel Purevsuren known for?

Odgerel Purevsuren has skills like Teaching, Research, Customer Service, Marketing Strategy, Biotechnology, Higher Education, Interpersonal Communication, Team Building, Event Planning, Fundraising Campaign Management, Interactive Marketing, Stakeholder Engagement.

Who are Odgerel Purevsuren's colleagues?

Odgerel Purevsuren's colleagues are Khaliunaa Otgonbayar, Otgontsetseg Tserenjav, Davaamunkh Enkhbat, Mergen Galtkhuu, Tsatsral Batchuluun, Aniraa Turmunkh, Khatantuul. Senior Specialist.

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