I manage the HIVE Insurance Services Broker networker country wide. Our presence in the Broker market has grown every year. Growth has been achieved year on year by developing & maintaining strong personal and business relationships with brokers. Brokers are kept up to date by promoting all April Ireland plans continuously. Address & resolve broker queries. Achieve agreed targets as set out by HIVE Insurance Services.

•Supervise training and development of consultants in the organisation based throughout Ireland.•Provide added value in soft sales skills and personal development of consultants. •Provide support and mentoring to consultants. •Regulatory & Compliance checks on consultants.•Support, develop and deliver training modules within the sales force.•Manage the day to day activities, output and development of training.•Liaise with consultants and staff to effectively manage training requirements.•Supervise the design and development of training.•Consistent evaluation of training delivered.

• Promoted to Trainer in 2004 working within a small training team delivering Branch Training, Head Office Training and managing full induction programme for all new sales associates.• Delivered 10 induction programmes annually each facilitating up to 16 new hires covering sales training, product knowledge, regulation, administration procedures and technology.• Supported participants through intensive programme with training, support material and coaching through to final examinations and sign off.• Delivered ongoing Branch and Head Office departmental training to support changes in regulation, product offering and introduction of new technology.• Ensured logistics and facilities supported a comfortable and safe learning environment. Liaised with training administrator with hotel bookings and material deliveries.• Ensured training administration and records maintained. Updated Learning Management System and individual training documentation.• Updated training presentations and materials to comply with changes within the industry, product offering and regulation.• Enhanced training delivery through the continued review and development of training programmes. Supported the redesign of induction training in 2008 to a 2.5 week programme including new practical sales experience.• Identified training needs through training needs analysis and recommended training to staff across all departments.• Continued professional development to keep up to date with training methods and techniques to support delivery of training within Acorn Life Ltd.• Liaised with internal functions to facilitate training planning, design, delivery and feedback.

• Promoted to Administration Manager leading a team 30 Branch and Field administration staff based across 10 regional offices.• Provided full administration support to 10 regional offices for sales, quality and compliance.• Managed the function and team including recruitment and staff development. Managed team performance through regular team and one to one performance and review.• Project managed the set-up of new Limerick branch in 2001 responsible for staff recruitment and roll out of full administration and quality processes and procedures.• Facilitated regular meetings with Regional Branch Managers to review business performance, administration function performance and process improvements.• Enhanced business operations through introduction of new process. Introduced new business sales registration process with significant impact on sales cycle.• Introduced business reports to support field sales teams. Introduced weekly sales report to outline outstanding queries.

• Commenced employment within client services administrator supporting policy admin, broker admin and underwriting. Promoted to Assistant Branch Manager in April 1998.• Provided quality administration support to regional field sales team ensuring transacted business by sales team fulfilled compliance and company standards.