Oscar Ibars, Mba, Pmp, A-Cspo, Csm, Uxc Email & Phone Number

New Plymouth, Id, Us

Optimized mobile operations and vendor strategies, significantly reducing annual expenses while maintaining high-quality deliverables and customer satisfaction.Led the harmonization of iOS and Android app development using a hybrid architecture, enhancing platform efficiency and user experience for a dual-sided transportation marketplace.Drove implementation of key app features, including dark mode UI, AI-powered recommendations, and GPS route mapping, boosting user engagement. Enhanced app security with advanced measures like biometric and multi-factor authentication.Spearheaded development and launch of Spanish app localization, resulting in multi-million dollar segment growth through comprehensive go-to-market strategy, including targeted messaging, outbound campaigns, and sales enablement.

Product research, design, development, staffing, full-cycle PDLC consulting agency.Accomplishments:- Delivered paperless Docusign integration via Salesforce for large financial services Fortune 500 digitizing critical client and rep experiences such as Account Open, IRA Enrollment, Transfer of Accounts, and many more key operational flows.- Design and development of conversational AI chatbot for cruise line company accomplishing for a seamless blend between automation and human hand-off. Reduced support workload by 72% via chatbot self-service. - Successfully placed over 100 leaders in roles of UX/UI, software development, and product management.

Dania Beach, Fl, Us

Revamped Spirit Airlines user interface and user experience for a mobile app with 3+ million monthly active users (MAUs), ensuring ADA compliance and driving a 15% improvement in user engagement.Expertly designed and seamlessly implemented the MyTrips feature, a product budling enhancement that bolstered brand loyalty and wallet share, resulted in a noteworthy 12% uptick in user retention, and drove a 7% growth in average revenue per user (ARPU).Devised a mobile defect scoring framework, leading to a 90% reduction in production defects over three sprints. This strategy, pivotal in refining app stability, contributed to a 20% decline in crashes and enhanced ratings on both Google Play and Apple Store.

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Led the design and implementation of innovative enterprise solutions, including native Android and iOS mobile apps for healthcare automation, resulting in a 36% reduction (about 6.3MM messages) in physician message volume while maintaining patient satisfaction.Guided the unification of fragmented medical appointment systems and their physical counterparts toward a centralized Epic system. This development ensured consistency, streamlined processes, and achieved timely migration, reinforcing a unified operational approach.Coached emerging Product Managers, imparting knowledge on agile methodologies, roadmap development, and championing cross-functional collaboration. This guidance was pivotal in driving continuous product improvements and fostering innovative problem-solving.

Roseland, New Jersey, Us

Support the overall product strategy working with the product leadership team and business stakeholders to articulate product vision, guide the product roadmap, and prioritize epics and features for development.Manage execution and strategy for a benefits administration platform to include agile team leadership, product definition and planning, production and release management. Develop user stories and document requirements based on hypothesis-tested product research and analytics, and various other research methods. Serve as the product team leader with design teams business, and technology stakeholders.Act as user champion when coordinating product development with business stakeholders and align all development activity with business goals and priorities.Manage the product backlog (grooming, prioritization and refinement), working day-to-day with the product SCRUM teams to clarify requirements, balancing business needs with technical requirements, and recommending alternative approaches to meet design requirements when needed.

Recognized as Top 10 EdTech Startup 2019 by Education Technology Insights Magazine for innovative product solutions that solves challenges in the K-12 and higher education market.Developed SaaS platform for university student organizations resulting in a +60% growth in student participation, reversing previous flat growth, and improving 150% time efficiencies for users.Owned from concept to launch, functioning as the CEO and product owner within an agile development scrum team, prioritizing product backlog to achieve product sales and market share goals.Developed native iOS and Android mobile applications with keen details on UX to fulfill value across multiple personas amongst younger college-aged audiences.

Coral Gables, Florida, Us

Partnered with leadership on strategic projects that required new or redesigned processes on sales process management and improvements to agent and customer experience.Led functional and cross-functional process improvement projects, including identification of project scope, business requirements, and solution design, appropriate solution selection and business case modeling, resource management including internal and third parties, and implementation support.Managed product and sprint backlog, led Scrum team through all new developments for Salesforce.com ( SFDC ) and Mobile App payments, as well as other platform and sales enablement solutions.

Sunrise, Fl, Us

Supported President, CEO, and Board Chairman in the execution of organizational initiatives to drive profitability and company strategy. Led various special projects such as business case development and financial analysis, business process design, change management, CAPEX projects, and market strategy. Directed the Project Management Office with focus on internal process consulting, Salesforce.com design, technical development, and product management. The team consisted of various technical developers and project managers with the mission to improve the efficiencies, productivity, and employee satisfaction across our various offices using digital technology and process innovation. Managed large-scale CRM migration consolidating multiple disparate client databases to Salesforce.com. This in conjunction with organizational restructures efforts resulted in increased client retention by 8% and increased client revenue by 17% through new efficiencies and revenue-driving insights. Led market planning and analytics committee with key outcomes in the redesigned and pricing framework and market strategy. The results increased sales pipeline predictability by 45% and $146K to EBITDA in the first year alone

Purchase, Ny, Us

Created performance dashboards and advised LATAM division on including econometric revenue drivers, customer planning throughout 44 countries with 7 sub-regions, product performance and reporting, and strategic 5 year planning across 8 product segmentsAdvised on Six Sigma projects and coached 2 Six Sigma Green Belts through certifications. Reduced business continuity risk through the development of a knowledge management platform, knowledge sharing/transfer culture change Led group of 12 through 8-week innovation series resulting in 10+ business proposals, focused on fastest-growing segments

Purchase, Ny, Us

Designed and built a Customer Experience dashboard providing VOC insights to executives and project leaders overseeing 250+ projects in market generating over $1.2B revenues.Founded Miami chapter of Young Professionals, leading matrix team of 8 contributing to shift in company culture from “banking” to “tech” companyDirected lean, multi-disciplinary team from inception through 12 successful software releases of project repository/CRM tool, applying User Experience (UX) logic Lean Startup methodology Led Lean process redesign of PMO project performance benchmarking, project manager assignment and capacity planning, and knowledge management across 250+ complex projects Led post-implementation reviews resulting in project manager skill development, new business discovery and product management best practices

Professional Certificate, Innovation And Entrepreneurship

Master Of Business Administration (Mba), Management Information Systems

Bachelor Of Science, Marketing