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Óðinn Thor Harðarson Email & Phone Number
Innovation Lead - ServiceNow Platform
at
Advania Ísland
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Innovation Lead - ServiceNow Platform
Location
Selfoss, Southern Region, Iceland
Company size
Who is Óðinn Thor Harðarson? Overview
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Quick answer
Óðinn Thor Harðarson is listed as Innovation Lead - ServiceNow Platform at Advania Ísland, a company with 558 employees, based in Selfoss, Southern Region, Iceland. AeroLeads shows a matched LinkedIn profile for Óðinn Thor Harðarson.
Óðinn Thor Harðarson previously worked as Process and Implementation Specialist, ServiceNow CSM at Advania Ísland and Team Manager at Advania Ísland. Óðinn Thor Harðarson studied at Reykjavik University.
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Advania Ísland
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Profile bio
About Óðinn Thor Harðarson
As a Customer Service Management Architect at Advania Ísland, I lead the strategic design and implementation of innovative ServiceNow CSM solutions to enhance our customer service operations. My role bridges the gap between business needs and technological capabilities, ensuring our customer service delivery is efficient, scalable, and impactful.Key Responsibilities:Strategic Leadership: Spearhead the development and execution of the customer service technology strategy, aligning with broader business goals to drive growth, customer satisfaction, and operational excellence.Solution Architecture: Implement robust ServiceNow CSM solutions that optimize case management processes, enhance customer engagement, and facilitate seamless service delivery across multiple channels.Process Optimization: Continuously analyze and refine case management workflows, leveraging ServiceNow's capabilities to automate processes, reduce resolution times, and improve service quality.Stakeholder Collaboration: Work closely with business leaders, IT teams, and customer service managers to gather requirements, communicate technology capabilities, and ensure solutions meet business needs and exceed customer expectations.Innovation and Improvement: Stay abreast of the latest ServiceNow features and industry trends, integrating innovative practices and technologies to keep our customer service operations at the forefront of excellence.
Listed skills include Asp.Net Mvc, Information Technology, Cabling, Windows Server, and 45 others.
Current workplace
Óðinn Thor Harðarson's current company
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Advania Ísland
10 roles
Óðinn Thor Harðarson work experience
A career timeline built from the work history available for this profile.
Process And Implementation Specialist, Servicenow Csm
CurrentAs a Customer Service Management Architect at Advania Ísland, I lead the strategic design and implementation of innovative ServiceNow CSM solutions to enhance our customer service operations. My role bridges the gap between business needs and technological capabilities, ensuring our customer service delivery is efficient, scalable, and impactful.Key.
Dec 2023 - Present
Jan 2023 - Dec 2023
Jun 2021 - Mar 2022
Oct 2019 - Jun 2021
Team Leader
NOC / Network Operations CenterA Network Operations Center ( NOC ) is a facility where enterprise information systems (web sites, applications, databases, data centers, servers, networks, desktops and other endpoints) are monitored, assessed, and defended.
Sep 2017 - Aug 2020
System Administrator
NOC / Network Operations CenterA Network Operations Center ( NOC ) is a facility where enterprise information systems (web sites, applications, databases, data centers, servers, networks, desktops and other endpoints) are monitored, assessed, and defended.
Jan 2016 - Sep 2017
Isp Field Technician | Technical Support
Work both as office based support and field technician.Provide field service repairs and installation for DSL and Ethernet customers.Check connectivity to DSLAM's and Fiber ports.Configure, install and support many routers,modems and wireless radios, for individuals and small to medium company's.Installed necessary routing equipment and cabling for T1.
Nov 2013 - Dec 2015
Customer Support
Help vehicle owners to find spare parts for their vehicles and sign them for repair.
Aug 2012 - Dec 2012
Technical Support
Ip Fjarskipti Ehf
Internet, mobile, land line and IPTV support.
Apr 2008 - Feb 2012
Team & coworkers
Colleagues at Advania Ísland
Other employees you can reach at advania.is. View company contacts for 558 employees →
GS
Gunnar Stefánsson
Colleague at Advania ÍslandIceland, Iceland
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ÞA
Þórarinn Andrésson
Colleague at Advania ÍslandIceland, Iceland
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JB
Jón Bjarni Emilsson
Colleague at Advania ÍslandIceland, Iceland
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IG
Ingunn Gudmundsdottir
Colleague at Advania ÍslandGreater Stockholm Metropolitan Area, Sweden
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UE
Unnar Elías Björnsson
Colleague at Advania ÍslandIceland, Iceland
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JS
Jón Snær Ragnarsson
Colleague at Advania ÍslandIceland, Iceland
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BJ
Björgvin Jóhannsson
Colleague at Advania ÍslandIceland, Iceland
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MB
Maria Bjork Olafsdottir
Colleague at Advania ÍslandIceland, Iceland
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GB
Guðmundur Berg Hjaltason
Colleague at Advania ÍslandGarðabær, Capital Region, Iceland, Iceland
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GZ
Gudmundur Zebitz
Colleague at Advania ÍslandIceland, Iceland
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Gunnar Stefánsson
Colleague at Advania ÍslandIceland, Iceland
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ÞA
Þórarinn Andrésson
Colleague at Advania ÍslandIceland, Iceland
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JB
Jón Bjarni Emilsson
Colleague at Advania ÍslandIceland, Iceland
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IG
Ingunn Gudmundsdottir
Colleague at Advania ÍslandGreater Stockholm Metropolitan Area, Sweden
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UE
Unnar Elías Björnsson
Colleague at Advania ÍslandIceland, Iceland
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JS
Jón Snær Ragnarsson
Colleague at Advania ÍslandIceland, Iceland
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BJ
Björgvin Jóhannsson
Colleague at Advania ÍslandIceland, Iceland
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MB
Maria Bjork Olafsdottir
Colleague at Advania ÍslandIceland, Iceland
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GB
Guðmundur Berg Hjaltason
Colleague at Advania ÍslandGarðabær, Capital Region, Iceland, Iceland
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GZ
Gudmundur Zebitz
Colleague at Advania ÍslandIceland, Iceland
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1 education record
Óðinn Thor Harðarson education
FAQ
Frequently asked questions about Óðinn Thor Harðarson
Quick answers generated from the profile data available on this page.
What company does Óðinn Thor Harðarson work for?
Óðinn Thor Harðarson works for Advania Ísland.
What is Óðinn Thor Harðarson's role at Advania Ísland?
Óðinn Thor Harðarson is listed as Innovation Lead - ServiceNow Platform at Advania Ísland.
Where is Óðinn Thor Harðarson based?
Óðinn Thor Harðarson is based in Selfoss, Southern Region, Iceland while working with Advania Ísland.
What companies has Óðinn Thor Harðarson worked for?
Óðinn Thor Harðarson has worked for Advania Ísland, Advania Á Íslandi, Hringdu, Bl Ehf., and Ip Fjarskipti Ehf.
Who are Óðinn Thor Harðarson's colleagues at Advania Ísland?
Óðinn Thor Harðarson's colleagues at Advania Ísland include Gunnar Stefánsson, Þórarinn Andrésson, Jón Bjarni Emilsson, Ingunn Gudmundsdottir, and Unnar Elías Björnsson.
How can I contact Óðinn Thor Harðarson?
You can use AeroLeads to view verified contact signals for Óðinn Thor Harðarson at Advania Ísland, including work email, phone, and LinkedIn data when available.
What schools did Óðinn Thor Harðarson attend?
Óðinn Thor Harðarson studied at Reykjavik University.
What skills is Óðinn Thor Harðarson known for?
Óðinn Thor Harðarson is listed with skills including Asp.Net Mvc, Information Technology, Cabling, Windows Server, Computer Hardware, Voip, Computer Repair, and Windows.
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