Odin Roque Email & Phone Number

• Assist with government contracts such as OMNIA, NCPA and US Communities
• Assess client RFP and assist in product research and specifications
• Request pricing from vendors and prepare presentation material including budgetary summaries
• Submit work orders and schedule installations
• Visit installation sites and do walk through to assure all components are accurate and if needed, compile punch list
• Work on corrective actions to fix and replace items that were damaged in transit

United States

• Account Processing and Tracking including credit memos, and invoices• Manage client relations and corporate partnerships by keeping up to date with new equipment to identify the best product to meet their needs. • Maintain positive working relationships with internal and external staff as a point of contact for six Strategic Account Representatives and five District Managers in US and Canada. • Interdepartmental coordination (logistics, set up, pick-ups, transfers, requests, foresight into complicated yet efficient delivery standards)• Support National Accounts manager with data analytics, buyer history, and sales trends • MARKETING: Track promotions, approve logo, location and proper brand representation on promotional items. • CO-OP FISCAL MANAGEMENT: Work with marketing department from key accounts to develop advertising packages and stay within budget

• Lead sales representative for organization consistently increased annual sales by 15-20%• Managed inventory control, annual purchasing and restocking. • Maintained positive relationships with repeat buyers and partner organizations via email, phone and online chat support• Integrated community engagement and corporate social responsibility practices with local non-profit organizations• Light accounting and Logistics – Payment processing, invoices, shipping and receiving• Helped first time musicians find the instrument that fit their personality and passion

Increased customer service rating to 98 percent on E-bay and website. Performed order and quotation entry for personal vehicles and fleets. Processed company payroll, time sheets and accounts payable. Maintained up-to-date knowledge regarding vehicle types, bolt measurements, rotor diameters, and parts needed.

Processed multiple orders from small companies and large house accounts. Opened and maintained account records. Performed build-up and tear-down of display at trade shows including Florida, Chicago and Las Vegas. Managed customized products with specific measurements for special orders. Coordinated purchasing and logistics for large house accounts including direct imports