Odis Anthony Email & Phone Number

United States

Greater Atlanta Area

Greater Atlanta Area

• Manage relationships with 3rd party Field Service Partners, National Field Service Partner, and other Vendor relationships as applicable. • Coordinate the installation of all Cbeyond/Birch customer premise equipment through the use of 3rd party vendors.• Manage and provide security for market inventory of customer premises equipment using planning forecasts and internal trending analysis. Process associated RMA’s and Spares allocations.• Manage the local Field Service Partner training program to include conducting training and certification testing of Installation vendors to include third party Technical trainers, Agent Installers and contractors• Conduct Tier II maintenance actions in support of the Network Operations Center investigating chronic and escalated troubles at the customer premises.• Meet and facilitate relationships with ILEC field service technicians troubleshooting T-1/Ethernet Circuits and recommend corrective actions for resolution.• Install/configure BTI Fiber Switches for turn up of Cbeyond Dark Fiber Core Ring.• Manage the Testing and Configuration of Cisco/Adtran/Actelis/Edgewater Routers, update IOS in preparation for deployment to the end user.• Create and maintain training documents for test tools and equipment.• Manage Monthly, Quarterly, Annual inventory audits as needed to ensure Ernst & Young standards are met.• Dispatch to Troubleshoot/Resolve problems at the Client interface to the customers LAN, PBX and Key Systems to include recommendations for corrective actions.• Manage and Perform Quality Assurance audits of customer installations per established policies and procedures and associated Service Level Agreements.

Greater Atlanta Area

• Provision, Test and Turn up Ethernet over Copper, Dark/ Lit Fiber, DS1, and DS3 transport access lines.• Perform proactive monitoring and maintenance of T1, EoC, Dark Fiber circuits to isolate trouble and drive resolution of trouble tickets.• Perform remote Layer2/Layer3 testing, troubleshooting and configuration of Cbeyond Core Routers/BTI Fiber switches for MACs, Hot Cuts, Re-grooms and Upgrades of customers Voice/Data services. Cbeyond, (Continued)• Participate in OSS development and testing related to system changes and enhancements.• Participate in driving improvements to all Network Optimization Methods and Procedures.• Act as a point of contact for Verizon, AT&T, and Century Link LEC techs. XO, Time Warner, Mega Path, Level 3, Zayo CLEC techs & Cbeyond customers as it related to EoC, T1transport and Lit Fiber circuits throughout Cbeyond Fourteen Local Markets.• Assist Cbeyond installation techs concerning technical issues related to EoC, T1 & Dark Fiber delivery. • Act as lead source of knowledge for all groups within the Service Activation Team and provide technical direction on issues when needed. • Monitor Network Optimization Installation trouble ticket queue, ACD and email distro for preinstall, activation and circuit failures.• Escalate Chronic ILEC/CLEC trouble, update and close trouble tickets as required.• Lead team in developing new Company wide Test and Accept Procedures for Cbeyond Dark Fiber and Ethernet Over Cooper circuits.• Thoroughly document order statuses in company systems as required.• Communicate effectively with upstream and downstream departments on trouble ticket statuses.• Complete assigned Network Optimization Projects given from management to optimize the Cbeyond Network.

Greater Atlanta Area

• Prepare and condition outside facilities for the deployment of U-verse, AT&T’s very high bit rate digital subscriber line (VDSL), that provides Internet, phone, and television services.• Analyze and revise as required, engineering schematic blue prints for bridge tap and load coil removal.• Perform quality checks to local practice standards, and diligently update and maintain records.• Rehabilitate existing copper splices and assist in fiber splicing.• Train colleagues regarding troubleshooting and testing.• Place aerial and underground copper and fiber optic cable.

Greater Atlanta Area

• Serviced customers by providing comprehensive installation services.• Set up modems and filters and assisted customers with DSL self-installations.• Rearranged customer service wires and performed DSL line signal testing.• Installed isolated digital cross connects and replaced defective network cards in multiple systems.

Stockton, California Area

• Isolated problem areas across aerial, underground, buried, inside, and outside environments; troubleshot issues, and repaired various outside facilities from the central office to customer premises.• Worked around-the-clock on-call shifts, repairing multiple platforms of the telecommunications network including POTS, DSL, HDSL, ISDN, VDSL, and T1 circuits.• Collaborated with network operations center (NOC) staff, vendors, and competitive local exchange carriers (CLECs) to ensure effective operations of cell sites, alarms, and broadband connections.

San Francisco Bay Area

• Installed, repaired, and rearranged customer service wire and equipment both inside and outside.• Manage ordering of inventory of trucks tools and supplies, and maintain company vehicle.• Review and respond to dispatch promptly regarding trouble and installation tickets.

San Francisco Bay Area

• Interacted with small to midsized commercial customers, focusing on customer retention and win-back.• Communicated, through inbound and outbound calls, customer account status and information regarding feature functionality, billing procedures, and equipment usage.