User Experience (Ux) Researcher
Conshohocken, Pennsylvania, Us
• As the first person hired exclusively to a product research role, was instrumental in the founding of WizeHive's internal stakeholder research initiative (comprising usability tests, A/B tests, and sketching workshops), which serves to rapidly generate valuable and actionable product insights related to smaller/more constrained research objectives.• Informed product requirements and understand user needs when submitting and managing online grant applications through discovery research including generative research, secondary research, and competitor analysis.• Communicated product, market, and technical constraints for consideration during epic and sprint scoping through diagrams, visuals, schematics, and other research materials in Miro. Research materials inform 15+ epics comprising application submission, review, award management, collaboration, and additional GMS capabilities.• Facilitated Product Manager’s user story writing and inform UX design decisions of the Zengine platform by conducting user interviews with external stakeholders and generating insights through data synthesis.• Designed interactive mid- and high-fidelity Figma prototypes and conduct usability tests embodying product functionality related to user onboarding, collaboration, form creation, and grantee management. Testing of key clients and other external stakeholders supports the iterative design of the product.• Increased user satisfaction and reduce user errors when submitting and managing grant applications by turning insights from compiled product and user research into UX improvements. Effectively communicate insights documents to cross-functional internal stakeholders including Developers, Product Management, and Implementation teams.