Oscar Reyes Email & Phone Number

Spain

College Station, TX, US

• Primary MDM administrator for environment with 8000+ Apple devices.
• Maintain Microsoft Entra (Azure) group memberships and help with application integrations for SSO.
• Implement endpoint management configuration and patch management mechanisms designed to meet Texas A&M University Security Controls (NIST). Responsible for security compliance, remediation or exception recommendations.
• Use Jamf API to make changes to endpoints, the Jamf server and create automations
• Create, evaluate, and propose plans for the implementation of automated deployments and systemintegration testing. (Ex: Setup Your Mac, Installomator, App Auto-Patch and compliance automation)
• Document server support methods, procedures, and configurations in ServiceNow. Review and update standard operating procedures and business process documentation. Develop disaster recovery plans for complex systems.

College Station, TX, US

• Acts as a senior team leader for a specialized group of IT Support Professionals overseeing Jamf for the Division of IT
• Run campus wide Apple Community of Practice. Coordinate meetings. Do monthly presentations on topics to better manage Apple devices through the use of Jamf and other tools
• Investigate advanced user issues, identify root-cause, provide solutions, and escalate as needed using advanced or expert-level troubleshooting skills
• Pioneer working groups for collaboration with specialized teams, colleagues, and stakeholders. Provide senior-level guidance for lower-level training and collaboration. Research problems and recommend solutions
• Assist with senior-level coordinator duties and responsibilities in preparation to move into those specialized roles or assignments
• Contribute to the successful delivery of IT services through regular monitoring of incidents/help requests, performance metrics, responding to campus member feedback, and the execution of continual service improvements

College Station, TX, US

• Develop mechanisms for system automation and systems configuration to improve and manage the animation rendering pipeline used through out the college. Previously through Munki and now through Jamf.
• Make MacOS packages for deployment to computers through Jamf using tools such as Composer and Packages. Write any necessary preinstall and postinstall scripts to verify installation. Test package installation process.
• Test and manage operating system updates and upgrades for 250+ Macs through Jamf
• Maintain separate automatic no touch workflows to allow multiple types of deployment in our environment for new Macs purchased for the College of Architecture and the TAMU Bush School. This isolates licenses per.
• Manage projects with the scope of work of evaluating vendors. Gather requirements to determine what each project needs to accomplish and finally set a timeline of evaluation before making any decisions on them
• Maintain version controlled (Github) custom code in Python and Bash for visualization pipeline. Incorporate different software into the visualization pipeline (Maya, Houdini, RenderMan, Mari, Nuke), write custom code.

College Station, TX, US

• Maintain Windows servers up to date. Administer user accounts and servers for Texas A&M. Automate daily tasks.
• Patch Windows 2008, 2012 and 2016 virtual servers. Validation of services running while checking persistence of servers. Developed patching metrics and documentation.
• Use PowerShell and Windows Active Directory queries to verify user account expirations and permissions to servers. Create outlook mailboxes requested through ServiceNow support tickets.
• Develop PowerShell script to automate the association and dissociation of a phone number to a person. Developed a process improving the functionality of moving personal information for VOIP devices by parsing a CSV.
• Write PowerShell script that uses Active Directory queries to identify all servers running Windows Server 2008 R2 in preparation for End Of Life in 2020. Export list of servers and who has access to them.

College Station, TX, US

• Provide IT technical support for Texas A&M University. Respond to service calls, troubleshoot reported problems and taking necessary steps to solve them. Lead technical direction and solutions.
• Primary lead for 30+ student technicians overseeing telephone, email and chat support categorizing incoming ServiceNow support requests based on type and priority. Triage emergency requests to appropriate personnel.
• Help customers in the early implementation of DUO Two Factor Authentication and account validation.
• Develop and implement a standardized training process for student technicians covering disaster recovery, basic and advanced troubleshooting techniques for Windows, Mac OS and Linux computers. Reporting high level.
• Provide Tier 1 support, assist with technical issues with computing software (Autodesk, SolidWorks, Maya, SAS, LabView, Matlab, ArcGIS, Office) with MacOS, Windows and Linux devices.
• Hardware troubleshooting, including replacing hard drives, testing network cards, testing and replacing RAM.

College Station, TX, US

• Assisted customers with questions regarding mobile devices, laptops, and desktop computers by phone, chat, and email
• Troubleshooted component failure and technical issues with MacOS, Windows and Linux devices through recovery tools, third party software or installing new hardware
• Resolved issues within Texas A&M’s internal systems and created ServiceNow tickets to document the solutions

Bachelor’S Degree, Computer Engineering

Associate'S Degree, Computer Science

High School