 Conducted comprehensive market analysis to identify new business opportunities andtrends, positioning the company for sustained growth. Developed strategic business plans, focusing on supply chain optimization andprocurement efficiency Supervised digital marketing initiatives and prepared performance reports formanagement review Ensured timely processing and execution of purchase orders, mitigating logistics anddelivery risks Identified, introduced, and managed new and existing client relationships Maintained records of RFQs, purchase orders, and client details in an accessible filingsystem with regular updates Communicated day-to-day project activities to the Business Development team andmanagement. Prepared weekly reports and monthly performance review presentations for managementassessment. Ensured purchase orders were processed and executed within the stated lead time bymitigating risks associated with logistics and delivery. Provided exceptional customer service by addressing client concerns andeffectively resolving issues. Analyzed bills and material drawings to understand key requirements and advise on partsand equipment Identified and understood technical specifications of competing manufacturers' productsand advised on suitable alternatives Sourced and identified products through technical documents and drawings to best fitclient needs Visited client sites/plants to identify needs and provide value-added solutions to enhanceproductivity and promote sales Evaluated and monitored customer complaints and recommended proper solutions asrequired. Updated the CRM with detailed records of interactions, opportunities, and progress toensure data integrity and support strategic decision-making Oversee the review process for bids and contracts, ensuring alignment with strategicgoals and compliance requirements. Increased Original Equipment Manufacturer (OEM) partnerships, solidifying trustedpartner status

•  Develop and implement the organization's overall strategic plan Collaborate with executive leadership to define and refine the company's mission,vision, and values Conduct market analysis and assess industry trends to identify opportunities and threats Establish clear and measurable goals and objectives for the organization Ensure departmental and individual goals align with the overall strategic objectives ofthe company Optimize the allocation of resources, including finances, personnel, and time, to supportstrategic initiatives Develop and implement systems to monitor and evaluate the performance of strategicinitiatives Adjust strategies as needed based on performance metrics and feedback Communicate the strategic plan to internal and external stakeholders Provide regular updates to leadership and relevant teams on progress and challenges Identify opportunities for improvement in processes and strategies Encourage a culture of continuous learning and development within the organization Develop an audit plan based on the requirements of relevant ISO standards Identify areas for improvement in the management system and providerecommendations Assist in the development and implementation of corrective and preventive actions Foster a culture of quality, safety, and environmental responsibility Support the company's efforts to obtain and maintain ISO certification. Gained extensive knowledge in data entry, analysis and reporting. Resolved problems, improved operations and provided exceptional service. Worked well in a team setting, providing support and guidance. Proved successful working within tight deadlines and a fast-paced environment. Acted as a team leader in group projects, delegating tasks and providing feedback. Proven ability to develop and implement creative solutions to complex problems. Worked effectively in fast-paced environments.

 Develop and implement the organization's overall strategic plan Collaborate with executive leadership to define and refine the company's mission,vision, and values Conduct market analysis and assess industry trends to identify opportunities and threats Establish clear and measurable goals and objectives for the organization Ensure departmental and individual goals align with the overall strategic objectives ofthe company Optimize the allocation of resources, including finances, personnel, and time, to supportstrategic initiatives Develop and implement systems to monitor and evaluate the performance of strategicinitiatives Adjust strategies as needed based on performance metrics and feedback Communicate the strategic plan to internal and external stakeholders Provide regular updates to leadership and relevant teams on progress and challenges Identify opportunities for improvement in processes and strategies Encourage a culture of continuous learning and development within the organization Develop an audit plan based on the requirements of relevant ISO standards Identify areas for improvement in the management system and providerecommendations Assist in the development and implementation of corrective and preventive actions Foster a culture of quality, safety, and environmental responsibility Support the company's efforts to obtain and maintain ISO certification. Gained extensive knowledge in data entry, analysis and reporting. Resolved problems, improved operations and provided exceptional service. Worked well in a team setting, providing support and guidance. Proved successful working within tight deadlines and a fast-paced environment. Acted as a team leader in group projects, delegating tasks and providing feedback. Proven ability to develop and implement creative solutions to complex problems. Worked effectively in fast-paced environments.

• Provided feedback on the efficiency of the client service process, contributing to continuous improvement initiatives.• Responded to client inquiries via phone, email, chat, and text, ensuring timely and accurate communication.• Answered client questions about products and policies, enhancing customer understanding and satisfaction.• Processed customer orders efficiently, ensuring timely fulfillment and accuracy.• Provided professional support to clients, ensuring a positive experience and fostering long-term loyalty.• Kept up-to-date with product offerings and customer expectations, adapting service delivery accordingly.• Managed daily administrative functions, including staff supervision, scheduling, and resource allocation, improving team efficiency.• Improved operational efficiency by streamlining workflows and implementing new administrative procedures.• Acted as the primary point of contact for client inquiries, resolving issues and ensuring a positive experience.• Collaborated with senior management to develop strategies for enhancing customer care and satisfaction.• Followed a store call file and journey plan, maintaining strong relationships with key stores to ensure successful partnerships.• Achieved KPIs such as volume, promotional execution, and product distribution, driving overall sales performance.