Olney "Ed"​ Arnold Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Newnan, Ga

Develop demand planning tools in MS Excel to optimize the ordering of raw materials for 8 plants, ensuring operational continuity while preventing surplus on-hand inventory.

Greater Atlanta Area

Mentored phone associates to ensure service quality, legal compliance and collection expectations were exceeded for outbound calling campaigns. Resolved escalated issues for optimal customer satisfaction. Prepared Associates for promotion throughout the company. Lead Manager for the successful testing / roll-out of a pilot Quality program; gaining buy-in from all levels in the company.

Greater Atlanta Area

Led CRM operations for teams at 4 US locations in a make-to-order manufacturing environment. Order-to-cash ownership of the order fulfillment process.

Tampa, Fl - Atlanta, Ga

Progressive sales and logistics experience with the 6th largest global container shipping company. Improved profit of varied customer base through contract negotiation, new business development and ad hoc pricing. Promoted use of e-commerce venues for Southeast U.S. customers. Ensured global compliance with demurrage / detention policies and practices.

Managed teams of 25 – 100 phone associates within various departments for a credit card call center. Supervised the day-to-day operations to ensure service quality, performance and sales expectations were met / exceeded for inbound and outbound calling campaigns.