• Responded to security incidents using SIEM tools like Microsoft Azure Sentinel and Palo Alto XSOAR, performing initial triage and escalating issues as needed.• Conducted in-depth investigation and continuous endpoint monitoring by leveraging XDR solutions from Microsoft and Palo Alto Networks.• Collaborated with internal and external stakeholders to fine-tune SIEM alerting rules, achieving a 40% reduction in false positives.• Documented standard operating procedures (SOP) and runbooks to support the company processes and workflows.• Coordinated remediation efforts for identified vulnerabilities by leveraging the Bitsight risk assessment tool to validate findings and prioritize risk mitigation actions.• Contributed to identifying gaps in security controls and incident response strategies during a tabletop exercise.

• Administer technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, mobile devices, and telephone systems,• Perform proper assemblage of computers (CPU) and other related technological gadgets.• Plan and oversee the installation and configuration of operating systems (Windows, Linux, Mac OS X).• Provide networking, installation, configuration, and maintenance of computer and network systems.• Repair and replace damaged computer and network component in accordance with standard procedures.• Spearhead community development programs to enlighten and mentor students considering a career in IT.• Complete installation and setup of ICT centre for schools, including computer operating systems, software programs and applications, new desktops, and other computer hardware. • Manage Windows server installation including Active Directory user setup.• Provide direction for IT team members and identified opportunities for team training and skills advancement.• Evaluate technology risks in order to develop a network disaster recovery plan and backup procedures.

• Provide technical support to customers and staff on computers and network devices.• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting.• Manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.• Conduct IT orientation classes for new trainees on hardware functionality and software programs. • Implement security policies and protocols of the organisation.

• Evaluated and analysed cyber security threats of a business organisation (Tradecom) that was hacked. • Performed risk assessments to identify organisational issues and vulnerabilities • Scrutinised attack vector employed by the perpetrator, and indicator of compromise (IOCs) showing the company is under attack. • Submitted recommendations to the company on results of analysis to prevent future re-occurrence.• Created an incident response plan and a contingency plan for another company with a malware attack. • Identified infected hosts within the firm and isolated from others to prevent spread of the malware.• Deployed preventive measures for uninfected hosts to remain uninfected while the recovery process was in progress for infected hosts.

• Installed, configured, and tested installed hardware and software on new or existing devices, in accordance with standard procedures. • Performed maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.• Provided guidance and explained policies and procedures to IT support staff and end-users. • Established a security policy to protect company information and resources.• Trained customers on new devices and technologies.