Oscar Pacheco Luna Email & Phone Number

Panama

Panamá, Panama

Provide consulting services in commercial and operational areas to various companies across different industries, offering both local and remote support.• Specialize in SaaS software implementation and onboarding.• Conduct pricing analysis and develop structured pricing strategies to optimize profitability.• Develop and execute strategic plans to guide business growth and expansion initiatives.• Manage operations and logistics to enhance efficiency and streamline… Show more Provide consulting services in commercial and operational areas to various companies across different industries, offering both local and remote support.• Specialize in SaaS software implementation and onboarding.• Conduct pricing analysis and develop structured pricing strategies to optimize profitability.• Develop and execute strategic plans to guide business growth and expansion initiatives.• Manage operations and logistics to enhance efficiency and streamline processes.• Utilize business intelligence tools to analyze data and provide actionable insights.• Expertise in contract management.• Provide specialized consulting in leisure, MICE, FIT.• Lead project management efforts from initiation through execution to achieve project objectives on time and within budget.• Demonstrate strong commercial awareness and market research skills to identify opportunities and drive business success.• Leverage expertise in social media, e-commerce, and digital environments to enhance online presence and marketing strategies. Show less

United States

• Led a high-performing team of 7 managers in the region, driving significant growth in new business and channel partnerships.• Exceeded sales goals by 5% across multiple countries in H2, managing a $5MM pipeline.• Streamlined daily operations through effective task delegation and clear deadline setting.• Fostered a culture of innovation and continuous improvement, driving operational excellence.• Implemented standardized operating procedures to optimize processes and increase… Show more • Led a high-performing team of 7 managers in the region, driving significant growth in new business and channel partnerships.• Exceeded sales goals by 5% across multiple countries in H2, managing a $5MM pipeline.• Streamlined daily operations through effective task delegation and clear deadline setting.• Fostered a culture of innovation and continuous improvement, driving operational excellence.• Implemented standardized operating procedures to optimize processes and increase efficiency.• Developed and maintained strong long-term relationships with key channels to ensure sustainable business growth. Show less

Panamá, Panama

• Oversaw daily operations, driving strategic initiatives to improve overall business performance.• Managed onboard and onshore staff, establishing efficient operational work processes to ensure a unique guest experience.• Created and managed the company website, integrating the online sales system with the marketing department to drive sales.• Negotiated with suppliers to achieve a 15% reduction in operating costs.• Prepared monthly Q&A reports, analyzing key metrics and… Show more • Oversaw daily operations, driving strategic initiatives to improve overall business performance.• Managed onboard and onshore staff, establishing efficient operational work processes to ensure a unique guest experience.• Created and managed the company website, integrating the online sales system with the marketing department to drive sales.• Negotiated with suppliers to achieve a 15% reduction in operating costs.• Prepared monthly Q&A reports, analyzing key metrics and strategic initiatives to inform decision-making.• Registered the company with at least 5 OTAs and secured 5-10 new monthly distribution channels (tour operators, travel agencies, hotels, freelancers, etc.) to fuel sales growth. Show less

Panamá, Panama

• Supported the daily operations of 11 nationwide stores to improve the customer experience.• Conducted operational evaluations to identify areas for improvement, resulting in a 90% decrease in billing to unnamed end customers.• Designed and implemented a dashboard to monitor key operational metrics, enabling data-driven decision-making.• Collaborated with cross-functional teams to streamline business processes, achieving operational efficiencies and improving overall… Show more • Supported the daily operations of 11 nationwide stores to improve the customer experience.• Conducted operational evaluations to identify areas for improvement, resulting in a 90% decrease in billing to unnamed end customers.• Designed and implemented a dashboard to monitor key operational metrics, enabling data-driven decision-making.• Collaborated with cross-functional teams to streamline business processes, achieving operational efficiencies and improving overall performance.• Led initiatives to streamline workflows, boosting productivity and profitability.• Supported the IT team in developing and implementing the new e-commerce website. Show less

La Altagracia, Dominican Republic

• Formulated and executed OTA strategies, enhancing online presence and improving booking efficiency to drive revenue growth.• Led the restructuring of the company website and successfully implemented a SaaS-based reservation system, improving user experience and operational efficiency.• Managed monthly budgets, optimizing financial resources and allocations to support strategic initiatives and operational needs.• Provided comprehensive training and ongoing support to departmental… Show more • Formulated and executed OTA strategies, enhancing online presence and improving booking efficiency to drive revenue growth.• Led the restructuring of the company website and successfully implemented a SaaS-based reservation system, improving user experience and operational efficiency.• Managed monthly budgets, optimizing financial resources and allocations to support strategic initiatives and operational needs.• Provided comprehensive training and ongoing support to departmental leaders in operations, sales, retail, F&B, and administration to ensure continuous improvement and uphold high service and quality standards.• Developed, implemented, and monitored standard operating procedures (SOPs) for efficient management of purchases, inventory, and other operational processes. Show less

Panamá, Panama

• Conducted pricing and cost breakdowns for all company products to support strategic decision-making.• Collaborated with Key Account Managers (KAMs) to understand customer needs and provide tailored solutions.• Developed and implemented a new manual rate structure for global B2B clients, improving transparency and efficiency.• Introduced a new business management system to streamline product development and launch processes.• Represented the company internationally, expanding… Show more • Conducted pricing and cost breakdowns for all company products to support strategic decision-making.• Collaborated with Key Account Managers (KAMs) to understand customer needs and provide tailored solutions.• Developed and implemented a new manual rate structure for global B2B clients, improving transparency and efficiency.• Introduced a new business management system to streamline product development and launch processes.• Represented the company internationally, expanding product offerings and standardizing development for maximum ROI across leisure, FIT, and MICE business units. Show less

La Altagracia, Dominican Republic

Under the direction of the GM, responsible for supervising the daily business operations of the park guaranteeing that the staff complies with their assigned tasks, standards, and procedures, managing to exceed the client's expectations.⦾ Created and implemented a new semi-automated reservation system in excel to replace the old one manually.⦾ Communicated on new promotions and commercial strategies to contribute to the business goals.⦾ Held monthly staff meetings to provide… Show more Under the direction of the GM, responsible for supervising the daily business operations of the park guaranteeing that the staff complies with their assigned tasks, standards, and procedures, managing to exceed the client's expectations.⦾ Created and implemented a new semi-automated reservation system in excel to replace the old one manually.⦾ Communicated on new promotions and commercial strategies to contribute to the business goals.⦾ Held monthly staff meetings to provide information, updates, take feedback and provide updated training.⦾ Developed a procedure manual for specific cases related to natural disasters, hurricanes, and storm crises.⦾ Generated and maintained daily, monthly, and quarterly reports that supported the theme park operations. Show less

La Altagracia, Dominican Republic

In charge of the LATAM & Caribbean new business development and supplier contracting by evaluating, executing, and signing all the seasonal agreements with hotels, airlines, ground suppliers, etc., guaranteeing the maximum benefit for the company.⦾ Contracted and agreed on business commitments for USD$ 4.5MM for Summer 2017 and Winter 2017/2018.⦾ Expanded by 10% the product portfolio according to the company objectives.⦾ Responsible to identify new potential destinations… Show more In charge of the LATAM & Caribbean new business development and supplier contracting by evaluating, executing, and signing all the seasonal agreements with hotels, airlines, ground suppliers, etc., guaranteeing the maximum benefit for the company.⦾ Contracted and agreed on business commitments for USD$ 4.5MM for Summer 2017 and Winter 2017/2018.⦾ Expanded by 10% the product portfolio according to the company objectives.⦾ Responsible to identify new potential destinations opportunities across the region.⦾ Conducted and analyzed monthly reports to support business decision-making⦾ Built and maintained professional relationships with all the suppliers. Show less

Panamá, Panama

A strategy startup consulting firm with a focus on digital businesses with the idea of helping the clients realize their top digital potential by developing digital strategies.⦾ Attracted new customers to the business.⦾ Managed projects through their entire development cycle from ideation, development, testing, and launch.⦾ Designed and conducted commercial presentations for new business development.⦾ Headed companies to act in the social media environment.⦾ Worked with… Show more A strategy startup consulting firm with a focus on digital businesses with the idea of helping the clients realize their top digital potential by developing digital strategies.⦾ Attracted new customers to the business.⦾ Managed projects through their entire development cycle from ideation, development, testing, and launch.⦾ Designed and conducted commercial presentations for new business development.⦾ Headed companies to act in the social media environment.⦾ Worked with the digital client’s department to help them with their strategies and ensure that goals are met. Show less

Panamá, Panama

Responsible for the creation and implementation of the commercial department, as well as the company's product portfolio, cost structure, pricing strategies, standardization of processes. Social media, e-commerce, OTA’s.⦾ Managed supplier relationships, negotiating and managing contracts with travel suppliers/partners, RFPs, etc.⦾ Monitored travel industry trends, develop and execute strategies within the region.⦾ Participated in tourism tradeshows to promote the company's… Show more Responsible for the creation and implementation of the commercial department, as well as the company's product portfolio, cost structure, pricing strategies, standardization of processes. Social media, e-commerce, OTA’s.⦾ Managed supplier relationships, negotiating and managing contracts with travel suppliers/partners, RFPs, etc.⦾ Monitored travel industry trends, develop and execute strategies within the region.⦾ Participated in tourism tradeshows to promote the company's product portfolio.⦾ Successfully created everything related to the company's digital environments for online sales.⦾ Established revenue goals for existing accounts and key prospects within a specific segment (leisure, FIT, MICE). Show less

Margarita Island, Venezuela

Responsible for running smoothly the day by day operation by supporting all the travel agents and their passengers, guaranteeing that their travel itinerary was carried out without problems.⦾ Analyzed the leisure, FIT, and, MICE company programs.⦾ Negotiated contracts with local suppliers guaranteeing the highest benefit for the company.⦾ Attended different international tourism fairs to promote the company’s product portfolio.⦾ Lead the creation of the Online Sales… Show more Responsible for running smoothly the day by day operation by supporting all the travel agents and their passengers, guaranteeing that their travel itinerary was carried out without problems.⦾ Analyzed the leisure, FIT, and, MICE company programs.⦾ Negotiated contracts with local suppliers guaranteeing the highest benefit for the company.⦾ Attended different international tourism fairs to promote the company’s product portfolio.⦾ Lead the creation of the Online Sales Department (web site, e-commerce, social media, OTA’s, bed-banks).⦾ Implemented commercial and marketing strategies to attract new and potential clients/agencies. Show less

Margarita Island, Venezuela

In charge of leading all the work activities related to the correct and adequate handling of the entry of merchandise to the company, ensuring that all procedures and standards complied in a proper and correct manner.⦾ Automation through the use of MS Excel formulated sheets in order to be able to analyze data in real-time regarding the daily operations of all branches and the receipt of merchandise staff.⦾ Design of monthly reports to present to the GM of the company with detailed… Show more In charge of leading all the work activities related to the correct and adequate handling of the entry of merchandise to the company, ensuring that all procedures and standards complied in a proper and correct manner.⦾ Automation through the use of MS Excel formulated sheets in order to be able to analyze data in real-time regarding the daily operations of all branches and the receipt of merchandise staff.⦾ Design of monthly reports to present to the GM of the company with detailed information about the daily operation, suppliers, dispatched merchandise, returned merchandise, the total amount in money of each purchase, supplier's unload times, storage, etc.⦾ Dictate courses to all those involved in the department in the different branches nationwide on good practices to receive merchandise (perishable and non-perishable), storage, waste, among others. Show less

Licentiate Degree, Computer Programming

Six Sigma Yellow Belt Certification, Business Administration And Management, General

Activities and Societies: Lean Six Sigma Methodologies

High School Diploma, High School/Secondary Diplomas And Certificates