Othman Fadeel Email & Phone Number

Orange County, California, United States

Responsible for developing customer relationships that promote customer retention and loyalty. Work closely with customers to ensure they are satisfied with and leverage Criteria’s platform.

Brea, California, United States

At Pet Wants OC North, I oversee all aspects of franchise operations, focusing on market expansion, sales growth, and strategic planning for strong retail presence. I manage budgets to ensure cost-effectiveness and financial stability. Additionally, I implement sales and operations planning, conduct market analysis, and set sales targets based on data-driven insights. My responsibilities also include inventory control, product management, and overseeing a 10-member team, handling recruitment… Show more At Pet Wants OC North, I oversee all aspects of franchise operations, focusing on market expansion, sales growth, and strategic planning for strong retail presence. I manage budgets to ensure cost-effectiveness and financial stability. Additionally, I implement sales and operations planning, conduct market analysis, and set sales targets based on data-driven insights. My responsibilities also include inventory control, product management, and overseeing a 10-member team, handling recruitment, training, payroll, and ensuring compliance with employment laws.• Achieved over $500k in annual revenue, leveraging sustained profitability during five years, including the pandemic.• Successfully launched first and third Pet Wants franchise locations in California, pioneering brand's expansion in the state.• Drove online sales growth through management of e-commerce platform, resulting in increased monthly subscriptions.• Maintained exceptional customer service standards, contributing to consistent 5-star ratings across both locations. Show less

Jeddah

In this role, I directed daily operations and strategic planning for a training organization, driving revenue and market expansion into the UAE and Egypt. I collaborated with the Finance Director to manage financial metrics, ensuring fiscal responsibility and profitability. Furthermore, I restructured operations and processes to optimize efficiency and elevate customer service standards. Lastly, I spearheaded client management, exceeding expectations and ensuring project success.• Forged… Show more In this role, I directed daily operations and strategic planning for a training organization, driving revenue and market expansion into the UAE and Egypt. I collaborated with the Finance Director to manage financial metrics, ensuring fiscal responsibility and profitability. Furthermore, I restructured operations and processes to optimize efficiency and elevate customer service standards. Lastly, I spearheaded client management, exceeding expectations and ensuring project success.• Forged strategic partnerships with top training firms in USA, UK, and. Germany, securing exclusive licensing agreements to enhance service offerings.• Secured an exclusive licensing agreement with Criteria Corp. (a leading pre-employment assessment organization) to sell to and maintain customers in the Middle East. • Secured landmark recruitment deal, facilitating onboarding of over 3000 employees for major retailer in Saudi Arabia, significantly automating the screening process.• Launched three new service offerings, including Team Building Events, Pre-Employment Assessment, Simulations, which contributed to diversification and growth of company's portfolio.• Enhanced recruitment service offering by integrating SAAS tools, improving efficiency and customer satisfaction. Show less

Saudi Arabia

As a Director of Sales & Customer Success, I oversaw a prominent client portfolio, including Pepsi and P&G, leading negotiations and nurturing long-term partnerships. I analyzed sales data to enhance revenue growth and retention, while also spearheading business development through market research and lead generation. Additionally, I improved interdepartmental collaboration by aligning operations with stakeholder objectives.• Reduced churn by 50% through execution of heightened customer… Show more As a Director of Sales & Customer Success, I oversaw a prominent client portfolio, including Pepsi and P&G, leading negotiations and nurturing long-term partnerships. I analyzed sales data to enhance revenue growth and retention, while also spearheading business development through market research and lead generation. Additionally, I improved interdepartmental collaboration by aligning operations with stakeholder objectives.• Reduced churn by 50% through execution of heightened customer service standards and deep understanding of client needs.• Established single point of contact system to address after-sales client needs, ensuring high satisfaction and loyalty.• Drove significant increase in net promoter score by reinforcing culture of excellent communication and customer service.• Played key role in nurturing relationships with top-tier clients, significantly contributing to company's sustained success. Show less

Jeddah, Makkah, Saudi Arabia

In this position, I enhanced customer relations and project success by collaborating across departments to identify training requirements. I collaborated with creative teams to devise tailored solutions, delivered compelling presentations, and negotiated contracts. I ensured seamless communication throughout the training process, resulting in high satisfaction as evidenced by surveys, reviews, and feedback.• Cultivated and expanded client portfolio through strategic direct sales… Show more In this position, I enhanced customer relations and project success by collaborating across departments to identify training requirements. I collaborated with creative teams to devise tailored solutions, delivered compelling presentations, and negotiated contracts. I ensured seamless communication throughout the training process, resulting in high satisfaction as evidenced by surveys, reviews, and feedback.• Cultivated and expanded client portfolio through strategic direct sales initiatives, including cold-calling campaigns, resulting in 60% revenue increase for personal client accounts.• Oversaw management of company's top-tier clients, handling annual revenue stream of USD 600K and ensuring success of client projects by effectively planning, monitoring, and configuring SAAS products.• Drove product usage, retention, and identified growth opportunities, achieving contract renewals and upsells. Show less

Saudi Arabia

As a Retail Consultant I used my expertise in Retail and Customer Service to consult companies on how to better their customer experience, their daily Policies and Procedures, and how to better be prepared for a retail audit. My duties included:- Evaluated companies and conducted GAP analysis to ascertain strengths and weaknesses, allowing for production of precise products to fit needs - Coordinated with other consultants to produce consulting plans and scope of projects to present… Show more As a Retail Consultant I used my expertise in Retail and Customer Service to consult companies on how to better their customer experience, their daily Policies and Procedures, and how to better be prepared for a retail audit. My duties included:- Evaluated companies and conducted GAP analysis to ascertain strengths and weaknesses, allowing for production of precise products to fit needs - Coordinated with other consultants to produce consulting plans and scope of projects to present to clients- Developed standard operating procedures, competency frameworks, training programs, and audit forms to ensure proper implementation for clients Show less

Yorba Linda, Ca