Olga Fayn Email & Phone Number

Calgary, Alberta, Canada

Banff, Alberta, Canada

- Spearheaded development and implementation of an inventory management system to ensure resource availability and allocation across 12 remote heli-ski lodges. - Play a key role in facilitating emergency response for 12 heli-ski areas, mobilizing and directing rescue resources. - Procurement and logistics of equipment for ski program operations.- Asset and budget management.- Analyzed existing workflow processes, identified opportunities to improve efficiency and presented the team with the solutions.

Banff, Alberta, Canada

- Managed organization process of bringing the world-renowned Banff Mountain Film Festival to the Russian market. Developed sales pitch presentation materials; spearheaded sponsorship support initiatives and building long lasting partnerships with sports associations and local sports communities - Spearheaded selection of a program for the screenings, film subtitling, and obtaining screening permits with the Ministry of culture.- Managed development of marketing and social media strategy and communications calendar. - Developed a detailed project plan for each screening. - Established partnership with Canadian Embassy in Russia securing financial and informational support and collaboration on cultural initiatives. - Spearheaded post-event analytics and established practice of documenting “lessons learned” take-aways.

Banff, Alberta, Canada

- Conducted assessment of existing portfolio of community engagement programs, determined and analyzed performance of each program and value it generated for the community, which resulted in a set of recommendations for new programs development and financing. - Managed audience experience initiatives and logistics for Banff International String Quartet Competition (BISQC)- Provided administrative support, acted as the primary liaison with other Banff Centre departments. Was a key person in collaboration with the accounting team – prepared external invoices, assisted with accounts payable and the payment of invoices. - Spearheaded grant applications and reporting for the Presenting team; developed a system to streamline and optimize reporting process for a national grant which is critical for successful operation of the organization.

Calgary, Alberta, Canada

- Develop promotional strategies for on-going projects, including: conducting research on business strategies and content needs of potential buyers, building sales pitch presentations, assisting with initiatives to raise funds to finance productions; researching sponsorship and partnerships opportunities; creating proposals for government and corporate grant application. - Conducted ongoing project management support and supervise different stages of production process.

Canmore, Alberta, Canada

- Managed event technology platform Eventbrite and conducted a robust post-event analytics;- Developed and executed customer satisfaction survey. Analytics of the collected data lead to proposing a new approach to the event ticket pricing strategy. - Worked closely with an Operations Manager in executing highly organized logistics plan for the event, including pre and post event inventory, directing groups of volunteers to set-up and tear-down festival venues; developed a comprehensive process for the festival attendees’ registration and managed the registration desk during the 3-day event. - Was responsible for training and on boarding volunteers prior to start of their shifts; was one of the key contacts for problem solving at the event.

Banff, Ab

Developed a new marketing budget template and disciplined approach to manage it; created a detailed tutorial on new budget management processes and facilitated a training session for the whole team; resulted in increased control over financial performance of marketing initiatives and improved communications with accounting team

• Developed inspiring and insightful brand and business strategies as a member of a brand team, for clients from a broad range of industries, including Hospitality, Retail and Government; reported directly to a Managing Partner• Conducted a robust analysis of primary and secondary data to produce in-depth insights and recommendations; supported the development of presentation to articulate the findings to the client• Successfully planned, executed and reported on 9 consumer focus groups to inform brand and advertising strategies for a client • Coordinated and assisted Managing Partner in conducting 1:1 interviews with senior executives; documented and prepared key findings report

Toronto, Canada Area

• Provided high performance customer service in a timely and professional manner• Utilized Opera property management system and settled guest accounts, dealing with cash, debit, credit card with high degree of accuracy• Served as a key first point of contact for the hotel, greeting customers and addressing their inquiries, ensuring a smooth arrival and departure process• Effectively responded to and resolved complaints and a wide range of issues in a professional manner to ensure they did not escalate• Processed customer orders and room bookings by telephone, fax and e-mail

• Prepared promotional materials for company’s participation at the week-long TV Market event (MIPCOM) in Cannes, France to market and promote original Canadian television programming; maintained event inventory checklist and coordinated all logistics, including travel, flights, and hotels• Researched and identified potential international business partners and input relevant information into database• Conducted research of Hispanic Broadcasting Market as part of the business development strategy by collecting information on broadcasting companies and identifying a point person

Yekaterinburg, Russia

• Developed and implemented plan for tourist agency taking part in international annual exhibition “UralTourExpo” (Yekaterinburg, Russia)• Created individual tour packages according to customer requests and areas of interest.

Continuing Education Certificate, Project Management

Strategic Relationship Marketing, Direct And Interactive Marketing, Data Analytics And Data Mining, Financial Analysis

Specialist, Honours, Hospitality And Tourism

School Of Continuing Studies, Digital Communication Strategy And Social Media