- Independently lead projects of moderate to high complexity.- Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction - Build effective partnerships with other internal teams to move project through all phases of the development process.- Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies and risks - Act as subject matter expert on client clinical study protocol - Manage ongoing reporting of project health and profitability to internal and external stakeholders. - Conduct end- user training - Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary

- Worked as a contracted product specialist for Google My Business- Interacted daily with various LCS clients and Google Account Managers and assists with finding solutions to their account issues. Resolving these issues are crucial in maintaining the relationship with clients.- Managed internal priority escalation path ensuring that cases from large sales clients are expedited and handled accurately- Conducted weekly Knowledge Share meetings with teams from India and Latin America to inform support agents of any new technical problems and new troubleshooting techniques- Analyzed data from support cases to provide product feedback and feature requests to program managers for increase merchant engagement and faster resolution of cases - Created sales support technical troubleshooting handbook for sale support agents - trained sales support team consisting of 8 agents from India for high touch relationship building - Entry point to tech sector

- Designed and created age-appropriate classroom that is conducive for all key areas of learning for a class of 18 students- Implemented classroom culture that is welcoming and positive - Used creative teaching techniques and created fun lesson plans that increased student engagement while promoted learning- Helped achieve student’s learning goals as measured through biannual assessments- Attended parent-teacher conferences which helped foster parent relationships while addressing areas of focus for students- Collaborated in creating and organizing school events attended by 300 students and parents (Fun Fair, Spring Event, Winter Gala etc)

- Prepared the daily curriculum (dramatic play, literacy, mathematics, science, art) outlining the daily activities for preschoolers - Led circle time where students actively participated in reading, singing and other group activities- Observed, tracked and recorded the social-emotional, language, cognitive and motor development of students- Participated in student-teacher conferences

- Provided students one-on-one tutoring to learn specific skills crucial in becoming proficient readers using a structured curriculum. - Worked with students from different grade levels (1st to 3rd)- Attended program seminars to gain skills and knowledge for motivating students and effective tutoring.