Ofelia Chavez Email and Phone Number

ENTERPRISING, INNOVATIVE, INVENTIVE AND TECHNICALLY SKILLED INDIVIDUAL known for accuracy, attention to detail, timeliness, and self-motivation along with a diligent work ethic and a stable set of core values that include honesty, integrity, and loyalty. Duties have included leading a team in ensuring department performance guarantees are met while working with management to maintain continued excellent customer quality standards and auditing of departmental procedures and team transactions. Understands the regulatory requirements that drive the health benefits industry with a thorough knowledge of how the health industry works. Expertise in Office Suite, QuickBooks, Peoplesoft, CMS, eWorkforce Management, Aspect RTA, Nice, Genesys, Salesforce and Verint. Ability to manage multiple situations simultaneously and ensure established service levels are achieved at all times by planning and prioritizing workloads. Strong problem-solving and team-building skills with the ability to communicate clearly and concisely, both orally and in writing. Strong leadership skills, with the ability to coach, mentor and motivate others. Able to handle confidential and sensitive information in compliance with regulations. Constantly striving to transform something strong into something superb and able to quickly spot relevant patterns and issues when faced with difficult scenarios.