Ofelia Polanco, Mba Email & Phone Number

Greater New York City Area

- I was asked to join the Confirmation/Settlement team based on my proven abilities to work with many different departments and effectively train junior team members. - Routinely review current processes to ensure that strong controls and procedures are in place for all activity within the department. The last year has shown dramatic improvements including: 79% decrease in process breach, 57% decrease in the team’s overall error rate, and 43% decrease in treasury penalties. - Principal trainer for all new hires to ensure they have the proper understanding of the full lifecycle for all trade types and a comprehension of our policies and procedures. - Manage the business relationships with our top 10 brokers; providing feedback, hosting annual in-house meetings, and creating working groups for information sharing.

Greater New York City Area

- I was promoted to this independent role and tasked with investigating high-risk issues across various teams by determining the root cause, performing an analysis, developing control enhancements, and monitoring the implementation of the risk-mitigation action plans. - Performed daily checks to control the operational risks for my area of responsibility that included domestic, global bonds, and foreign exchange.

Greater New York City Area

- I was promoted to the Corporate Action group based on my success in the Rotation Program, my interest, and a business need. - Designed, developed, and refined the corporate action internal database, resulting in a significant increase in accuracy, production, and accountability. - Liaised with portfolio managers, counterparties, vendors, legal, credit, pricing, compliance, transfer agents, issuers, and custodian banks relating to corporate actions, bankruptcies, and class actions.- Trained and developed new associates on core team functions. Became the go-to person for many inquiries both internally and externally.

- I was 1 of only 5 candidates (out of 300 applicants) selected into this competitive program.Securities Lending Operations- Performed a detailed cost analysis of a potential vendor to determine their value to our organization based on our budget. Presented the results to senior leaders and, based on our recommendations, the vendor was not implemented.Derivative Operations- Produced a database for non-deliverable forward derivatives in order to better keep track and enhance the bank’s risk mitigation efforts.Project Management- Designed and created a full training program for the new Ireland associates to ensure a smooth transition. Personally trained many new staff virtually. Product Support- Supported our corporate bond and emerging market trading desks. Liaised with operations and broker dealers to resolve any discrepancies. Provided research analysis for trade initiatives.

Greater New York City Area

- I was asked to join this clearing firm full-time after a successful internship in 2005. - Provided quality support to both internal and external clients. Handled the research for complex transactions and processes to resolve issues on a daily basis.- Developed procedures that included best practices, ideal turnaround times, and internal logistics.

Master In Business Administration, Management/Risk Management

B.S., Finance