Client Support Specialist
Current• Main point of communication for clients;• Solve client support related requests and incidents;• Develop and sustain productive customer relationships;• Facilitating client support calls.
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Felipe De Almeida is listed as Product Owner ( PSPO I) | Scrum Master (PSM I) | Software Projects | Management | Adobe Commerce Certified Professional at ZenQMS, a with 28 employees, based in Juiz De Fora, Minas Gerais, Brazil. AeroLeads shows a matched LinkedIn profile for Felipe De Almeida.
Felipe De Almeida previously worked as Client Support Specialist at Zenqms and Product Owner and Squad Leader at Digital Hub - Adobe Solution Partner. Felipe De Almeida holds Executive Mba from Escola Superior De E-Commerce.
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Hello! I am a technology enthusiast with a background in Mechatronics Engineering, continuously evolving in the realm of software management and development. I hold MBAs in Management and E-commerce, strengthening my expertise in strategic areas. Since my undergraduate studies, my journey has been guided by leadership in various projects, always focused on excellence in technological solutions.I am passionate about agile methodologies such as Scrum and Kanban, possessing PSM1 and PSPO1 certifications by Scrum.org, reinforcing my commitment to operational efficiency. I have also always worked with business clients, maintaining continuous interactions and, over the past few years, concentrating my efforts on managing development teams, specializing in e-commerce and Adobe Commerce, where I am certified. My proactivity, dedication, and ability to lead multifunctional teams to success are characteristics that distinguish me from the others. With a mindset geared toward constant development, I am always seeking innovations and new experiences to drive my work and bring new perspectives.
Listed skills include Solidworks, Automation, Autocad, Engenharia, and 10 others.
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A career timeline built from the work history available for this profile.
Ardmore, Pensylvania, United States
• Main point of communication for clients;• Solve client support related requests and incidents;• Develop and sustain productive customer relationships;• Facilitating client support calls.
Part-time role as Product Owner and part-time as Squad Leader.As a Product Owner, I manage various projects, oversee a package of hours, receive client requests, analyze their businesses and propose solutions, create user stories, and align their development with the team.As a Squad Leader, I am responsible for a development team allocated to an international client, managing the team's deliveries and members, and serving as the focal point with the client, receiving, analyzing,… Show more Part-time role as Product Owner and part-time as Squad Leader.As a Product Owner, I manage various projects, oversee a package of hours, receive client requests, analyze their businesses and propose solutions, create user stories, and align their development with the team.As a Squad Leader, I am responsible for a development team allocated to an international client, managing the team's deliveries and members, and serving as the focal point with the client, receiving, analyzing, and prioritizing demands with the team. Show less
Brazil
In my role as a Product Owner at Trezo Tecnologia LTDA, I spearheaded communication between our IT team and clients worldwide, ensuring seamless e-commerce development. Crafting user stories in Jira, suggesting and implementing improvements in our client's stores, meeting with clients and managing hour packages efficiently were key aspects of my responsibilities.
São Paulo, Brazil
As Delivery Manager at WEBJUMP, I strategically managed multiple IT projects, ensuring effective resource allocation, performance monitoring, and project lifecycle supervision. I led dynamic teams of up to 25 members to deliver profitable, high-quality projects, maintained key client contracts, and proactively addressed conflicts to ensure uninterrupted project progress.
São Paulo, Brasil
In my role as a Squad Leader at WEBJUMP, I led IT teams dedicated to Adobe Commerce e-commerce development projects. I managed team development, created project roadmaps, wrote user stories, and ensured open communication with clients to achieve project goals efficiently.
São Paulo, São Paulo, Brasil
• Creation and management of project roadmap;• Development, implementation, and improvement of processes;• Budget creation;• Team management.
Juiz De Fora E Região, Brasil
• Idealization, validation and structuring of the business; • Product and business planning; • Business strategy; • Marketing; • Sales; • Strategic partnerships; • Business leadership.
Juiz De Fora, Brazil
Internship in Production Planning and Maintenance departments.
Other employees you can reach at zenqms.com. View company contacts for 28 employees →
Leonardo Sai
Colleague at ZenqmsSorocaba, São Paulo, Brazil
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VD
Vinícius Del Rio
Colleague at ZenqmsSorocaba, São Paulo, Brazil
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LS
Lexi Sharkov (Messenger)
Colleague at ZenqmsColumbus, Ohio Metropolitan Area, United States
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AC
Alina Cobârzan
Colleague at ZenqmsContact Info, United States
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CW
Cason Walker
Colleague at ZenqmsPhiladelphia, Pennsylvania, United States
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JS
Joe Shoemaker
Colleague at ZenqmsGreater Philadelphia, United States
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MC
Marina Conrado
Colleague at ZenqmsSão José Dos Campos, São Paulo, Brazil
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RW
Rachel Wittig
Colleague at ZenqmsPhiladelphia, Pennsylvania, United States
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DA
Denise Andron
Colleague at ZenqmsCluj-Napoca, Cluj, Romania
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KM
Karen Mastrocola
Colleague at ZenqmsKing Of Prussia, Pennsylvania, United States
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Quick answers generated from the profile data available on this page.
Felipe De Almeida works for ZenQMS.
Felipe De Almeida is listed as Product Owner ( PSPO I) | Scrum Master (PSM I) | Software Projects | Management | Adobe Commerce Certified Professional at ZenQMS.
Felipe De Almeida is based in Juiz De Fora, Minas Gerais, Brazil while working with ZenQMS.
Felipe De Almeida has worked for Zenqms, Digital Hub - Adobe Solution Partner, Trezo Tecnologia Ltda, Webjump, and Biolambda, Científica E Comercial, Ltda.
Felipe De Almeida's colleagues at ZenQMS include Leonardo Sai, Vinícius Del Rio, Lexi Sharkov (Messenger), Alina Cobârzan, and Cason Walker.
You can use AeroLeads to view verified contact signals for Felipe De Almeida at ZenQMS, including work email, phone, and LinkedIn data when available.
Felipe De Almeida holds Executive Mba from Escola Superior De E-Commerce.
Felipe De Almeida is listed with skills including Solidworks, Automation, Autocad, Engenharia, Mechatronics, Cad, Electronics, and English.
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