• Main point of communication for clients;• Solve client support related requests and incidents;• Develop and sustain productive customer relationships;• Facilitating client support calls.

Part-time role as Product Owner and part-time as Squad Leader.As a Product Owner, I manage various projects, oversee a package of hours, receive client requests, analyze their businesses and propose solutions, create user stories, and align their development with the team.As a Squad Leader, I am responsible for a development team allocated to an international client, managing the team's deliveries and members, and serving as the focal point with the client, receiving, analyzing,… Show more Part-time role as Product Owner and part-time as Squad Leader.As a Product Owner, I manage various projects, oversee a package of hours, receive client requests, analyze their businesses and propose solutions, create user stories, and align their development with the team.As a Squad Leader, I am responsible for a development team allocated to an international client, managing the team's deliveries and members, and serving as the focal point with the client, receiving, analyzing, and prioritizing demands with the team. Show less

In my role as a Product Owner at Trezo Tecnologia LTDA, I spearheaded communication between our IT team and clients worldwide, ensuring seamless e-commerce development. Crafting user stories in Jira, suggesting and implementing improvements in our client's stores, meeting with clients and managing hour packages efficiently were key aspects of my responsibilities.

As Delivery Manager at WEBJUMP, I strategically managed multiple IT projects, ensuring effective resource allocation, performance monitoring, and project lifecycle supervision. I led dynamic teams of up to 25 members to deliver profitable, high-quality projects, maintained key client contracts, and proactively addressed conflicts to ensure uninterrupted project progress.

In my role as a Squad Leader at WEBJUMP, I led IT teams dedicated to Adobe Commerce e-commerce development projects. I managed team development, created project roadmaps, wrote user stories, and ensured open communication with clients to achieve project goals efficiently.

• Creation and management of project roadmap;• Development, implementation, and improvement of processes;• Budget creation;• Team management.

• Idealization, validation and structuring of the business; • Product and business planning; • Business strategy; • Marketing; • Sales; • Strategic partnerships; • Business leadership.

Internship in Production Planning and Maintenance departments.