Over the past years, I have honed my skills in strategic planning, leadership, management, and customer experience across various roles within the technology and services industry. Notably, my tenure as the Head of Customer Success at ClipEscola was marked by significant achievements, including steering the company's growth from pre-seed to Series A, elevating ARR from USD 21,6k to USD 1,2M. This experience instilled in me a deep understanding of what it takes to structure operations from the ground up.With over three years of experience as a key account manager at BossaBox, I've helped enterprise-level companies achieve new performance highs through their digital products, formulate growth strategies, and solve customer engagement and customer experience issues along the customer journey. I have a proven track record of exceeding revenue and retention goals, demonstrating complex negotiation and contract management skills, and building strong relationships with C-level executives and key stakeholders.As a holder of two product management professional certificates, I also share my knowledge and insights on customer success, product management, and go-to-market strategy with aspiring and experienced professionals. I am passionate about learning new skills and trends, and applying them to create value for my clients and my organization. My mission is to empower businesses and individuals to leverage digital solutions and transform their outcomes.