Training novice on M365 administration.

• Support everything related to Microsoft 365 suite for commercial customers.• Responsible for configuring, and troubleshooting DNS setup, EXO, SPO, MS Teams, Azure AD, Office, and ODB customer issues.• Assisting customers with identity and access management, including Azure Active Directory, multi-factor authentication, and conditional access.• Configuring and customizing Microsoft 365 applications and services to meet customers' specific needs.• Resolving critical issues through expectation setting, action planning, and professional stakeholder communication.

Responsible for pre-sale and after-sale support.

Responsible for dialing in ONU through ONT access.Proactive monitoring of client links using Ping tool.

• Responsible for Technical Site Survey as well as preparing BOQ and Scope of Work.• Responsible for installation and configuration of CPE.• Routine maintenance of network infrastructures.• Responsible for after-sales support.• Handling the processing of all orders with accuracy and timeliness.

• Provided radio and fiber internet services, local area networking, and CCTV installation.• Delivered exceptional customer support to ensure client satisfaction and retention.• Responsible for site survey and planning.• FTTX/LAN service deployment and testing.• Rigging of Radio device on tower, mast, or pole.• Installation/configuration of CPE and passing of network details to the customer.• Service support and downtime management.