Project Delivery Manager• Scope is same as in TEOCO (reason being - Amdocs acquired TEOCO)

Project Delivery Manager• Scope is service assurance products• Directly managing a global technical development, support, infrastructure and QA teams; including development management, issue resolution, cross departmental workflows, and escalation management• Management responsibilities: • Managing plan, progress, budget, sprints, QA, deployment, acceptance, stabilization and support • Define, recruit and allocate resources from competency centers • Mentor, grow… Show more Project Delivery Manager• Scope is service assurance products• Directly managing a global technical development, support, infrastructure and QA teams; including development management, issue resolution, cross departmental workflows, and escalation management• Management responsibilities: • Managing plan, progress, budget, sprints, QA, deployment, acceptance, stabilization and support • Define, recruit and allocate resources from competency centers • Mentor, grow, train and manage the team members • Status and results reporting to management and customer • Collaborate with Product Management, Customer Success, Sales and Operations team to ensure customer feedback is received is a structured and predictable manner • Main focal point for internal and external escalations Show less

On-Site Customer Support Manager for a the largest provider of cable broadband services in Belgium• Scope was CRM & BSS products• Directly managing a global technical support team; including issue resolution, cross-departmental workflows and escalation management.• Management responsibilities: • L1 24X7 Monitoring (L1) • Continues proactive system health checks (thresholds based) - making sure the system is fully functioning • Managing… Show more On-Site Customer Support Manager for a the largest provider of cable broadband services in Belgium• Scope was CRM & BSS products• Directly managing a global technical support team; including issue resolution, cross-departmental workflows and escalation management.• Management responsibilities: • L1 24X7 Monitoring (L1) • Continues proactive system health checks (thresholds based) - making sure the system is fully functioning • Managing situation (war) room and troubleshooting • Identify and act upon trends • L2 and L2.5 on-going tickets triaging • L3 on-going tickets resolution (analysis, code fixes, QA testing, data fixes, etc…) • Major and minor release management Including readiness, stabilization, pre and post mortem processes • Managing and presenting (internal and external) monthly production status, risks, SLA and KPI reports • Collaborate with Product Management, Customer Success, Sales and Operations team to ensure customer feedback is received is a structured and predictable manner • Focal point, as needed, for internal and external customer escalations Show less

Deployment Program Manager for an Argentinian telecommunication operator3 years, deployment management of BSS & OSS apps: matrix management/integration of infra, IT, testing, migration and NFT (non-functional testing) teams. Responsibilities were as follows:• Managing setup and deployment of a full wireless LOB Customer Care and Billing system that is comprised of 2 clusters of 60+ Linux machines (400+ JVMs)• Managing stabilization war room• Managing connectivity and performance… Show more Deployment Program Manager for an Argentinian telecommunication operator3 years, deployment management of BSS & OSS apps: matrix management/integration of infra, IT, testing, migration and NFT (non-functional testing) teams. Responsibilities were as follows:• Managing setup and deployment of a full wireless LOB Customer Care and Billing system that is comprised of 2 clusters of 60+ Linux machines (400+ JVMs)• Managing stabilization war room• Managing connectivity and performance testing• Managing setup of an active/active disaster recovery (DRP) solution • Managing a deployment upgrade to wireline LOB• Matrix management of 100+ software engineers• Managing budget• Support pre-sale Show less

Site, Delivery and Deployment Manager for a quad-play cable operator in Malta • Scope was CRM, Ordering and Billing systems; responsibilities were as follows:• Matrix management of 50+ software engineers• Managing site establishment• Managing deployment to production• Managing stabilization• Managing budget

Site and Deployment Manager at an Indian mobile phone provider• Scope was Billing systems; responsibilities were as follows:• Matrix management of 30+ software engineers• Managing site establishment• Managing deployment to production• Managing stabilization

Operations Manager for electric car venture in Israel (Better Place)1 year, managing a team of 15+ software and operation engineers.Scope was CRM, Ordering and Billing systemsMy responsibilities were as follows:• Development, support and change requests management• Budget, P&L and project plans management• Establishment of site operations• Production management• Service desk management• 24X7 operations & monitoring management• IT… Show more Operations Manager for electric car venture in Israel (Better Place)1 year, managing a team of 15+ software and operation engineers.Scope was CRM, Ordering and Billing systemsMy responsibilities were as follows:• Development, support and change requests management• Budget, P&L and project plans management• Establishment of site operations• Production management• Service desk management• 24X7 operations & monitoring management• IT management• Assets management• Change management, to control all functional and non-functional changes that go to production, working with the customer to understand his business and drive together with the Customer Business Executive potential grow for Amdocs business Show less

Senior Development and Management Roles • Development and project manager for large-scale telecommunication projects such as: Verizon, R H Donnelly, South Western Bell, Eircom, Belgacom, Vodafone Japan and Vodafone Romania.• Bids manager, leading a group of 15 sales engineers, supporting large local sales force, helping closing first major deals in APAC. In addition, help establishing the first Amdocs bid management best practices, tools and procedures (won “Best Sales Contributor of… Show more Senior Development and Management Roles • Development and project manager for large-scale telecommunication projects such as: Verizon, R H Donnelly, South Western Bell, Eircom, Belgacom, Vodafone Japan and Vodafone Romania.• Bids manager, leading a group of 15 sales engineers, supporting large local sales force, helping closing first major deals in APAC. In addition, help establishing the first Amdocs bid management best practices, tools and procedures (won “Best Sales Contributor of the Year” award for a major deal in the Philippines) Show less