Ofelia Ramirez Arreola Email & Phone Number

Ghent, Be

Bélgica

-Successfully implemented and documented processes for the new CS department through existing tools, increasing efficiency.-Hired, trained, and currently manage a team of 8 people in 3 different global offices.-Conduct regular performance reviews for all team members and provide feedback to help them improve their skill sets.-Achieved putting in place a KPI system to track performance. -Developed the implementation of our CS (Planhat) to improve customer Journey, internal processes, and data analysis.

Ghent, Flemish Region, Belgium

-Successfully welcomed and onboarded customers, ensuring they understood and learned how to use our product.-Created videos, documentation, and other materials to facilitate training.-Successfully escalated customer feedback to our product team, which resulted in new features being added to our product roadmap.-Communicated with partners on a regular basis to ensure that information was exchanged efficiently and effectively

Shenzhen, Cantón, China

Huizhou, Guangdong, China

-Developed schemes of work and lesson plans.-Created an interactive and hands-on learning experience for students on field trips by incorporating environmental awareness.-Organized and supported extracurricular activities

Durango, México

-Interviewing and selection of incoming and outgoing exchange students.-Revision of students applications.-Support for passport and visa procedure. -Scholarship selection committee. -Program diffusion.-Social Media-Strategic selection of partner universities.-Attendance to International Education Expos.-Partnership follow-ups.-Reception and guidance for partner universities’ guests.

Washington D.C.

Chamber’s support in the Membership Department. Supported for the Chamber’s Annual Expo Organization.

Durango, México

Documents review for passport issuance.

Bachelor Of Laws - Llb

Project Development

High impact development projects aiming professionalization of the students of the State University of Durango. International Policies.

High School Diploma

Grado En Derecho, Exchange Student