Conference And Banquet Supervisor
Current• Respond to customer enquiries through phone, e-mail and in-person for prompt and accurate resolutions.• Develop comprehensive knowledge of products and services for increase in upselling.• Maintain records of customer interactions and feedback for continues serviceimprovement.• Making sure conference rooms and events grounds are ready for use by guest.• Raising requisitions and office supplies.• Train and mentor staff in customer service best practices and fostering a customercentric culture.• Service Oversight: Monitor banquet and conference operations to ensure timely and efficient service. Address any issues that arise during events to maintain high service standards and guest satisfaction.• Quality Control: Conduct pre-event inspections of event spaces to ensure cleanliness, setup, and equipment meet organizational standards. Oversee the presentation of food and beverages to enhance guest experiences.• Customer Service: Provide exceptional service to all guests and clients, proactively addressing inquiries and concerns. Serve as the main point of contact during events to ensure a seamless experience. • Budget Management: Assist in managing event budgets, tracking expenses, and ensuring financial objectives are met. Report on financial performance and provide recommendations for cost control.
