Sales / Marketing and Promotion:• Developing sales strategies to draw in potential buyers or to solicit new potential customers.• Create content and marketing material to drive promotion / sales.• Prospect and qualify potential customers and build long-term relationships with them.• Identify prospect's needs and suggest appropriate products / services.CX / Customer Experience:• Keep informed on product features, services, and other general information of interest to customers.• Star informed and up to date on Discord features, updates and security issues and concerns.

• Web3 / NFT Collection and Marketplace Consulting, Crypto Safety and Security, Blockchains (Ethereum, Polygon and Solana), Explorers and TX, Smart Contracts, dApps, Exchanges / Wallets and more.• Web Design, Logo Design, Letterheads, T-Shirt Design, Business Card Design, Letterheads, Ads, Banners, Posters, Brochures, Album / Movie / Book Cover Art, Branding / Packaging Design, Flyers, 3D, Animations, StoreFront Design, Contact Collection / Seller Templates, Social Media Profiles, Digital / Graphic Art – Rendering for Web and Print.• Audio / Video Production - Special Effects – Movie / TV Show Intros / Credits - Music Production / Mixing and Mastering - Marketing - Internal / External / Customer Communications - Education - Digital Media - Motion Graphics - Dynamic Text - Visual Effects - Voice Overs - Voice Acting - Sound Effects.• Photography - Events - Sales / Marketing - Portraits - Fashion - Posterity + Photo Editing, Restoration and Retouching.• Workstation / Gaming System Builds + Computer Hardware and Software Upgrade / Security / Networking / Installation / Modification and Repair.• Virus / Spyware / Malware / Rootkit Removal and Prevention – Lost / Deleted Data and Password Recovery.• Raspberry Pi: Desktop and Gaming Console, Web Kiosk, Digital Signage, HD Audio Device, HD Media Center, Car / Mobile PC, Security / Surveillance / CCTV, Industrial / Home Automation, Internet of Things, Robotics, Server / Cloud / NAS.• Sales and Customer Support of Linux / BSD / Solaris, Raspberry Pi Operating Systems and Other Open-Source Software on CD / DVD and USB. Bootable USB Tech-Toolkits, Pre-Loaded Raspberry Pi MicroSD Cards + Electronics, Computers and Parts, Game Systems, Hardware and Software etc…

• Reviewed auto-banned IP’s and accounts with high-risk red flags via K2, TRM and Chainalysis KYT / Reactor.• Investigated (deep dive / fan out) and took action, if needed, on low / high-risk IP addresses, wallets, accounts and collections, e.g., wash trading, illicit financing, sanctions, money laundering, payment compliance and more.• Compiled data for legal investigations, pending litigation, internal investigations and L3 Antifraud escalations.

• Took on the sole role of 'Antifraud' then interviewed, trained and built the existing antifraud team.• Worked with legal and my team to shape the workflows, macros, policies etc…• Handled Antifraud Zendesk tickets and reports of hacked wallets, accounts and stolen funds / NFTs.• Froze hacked / compromised accounts, stolen NFTs, banned attackers and advised clients on next steps and options.• Assisted, provided counsel and continued education to improve their knowledge of Web3 / crypto safety and security.• Thoroughly audited and safelisted collections for the homepage ‘Featured’ and ‘Notable Drops’.• L3 Antifraud / L3 Trust and Safety Support.

• Protected the marketplace by banning fake, trademarked / IP, illegal, CSAM, hate, graphic and stolen art NFTs / collections / accounts, reported to us through Retool, Slack, Discord, Zendesk, DMCA or legal requests.• Banned / Delisted NFT’s, collections and accounts that violated the T.O.S.• Reviewed, safelisted and verified proper NFT collections and accounts.• Monitored multiple Slack, Discord, Twitter DMs and Groups from partners with requests, reports and support needs.• Performed proactive moderation, periodic searches for upcoming, popular, blockchain and marketplace collections. *(Added moderated phrases to be blocked using ReGex, e.g., common names, character variations etc…)• Submitted domain takedown requests and trademark takedown requests to remove fake, phishing websites and fake social media pages trying to scam unknowing users. *(Partnered with PhishFort)• L2 Account and Collections Support.

• Managed incoming Zendesk support tickets and reports / queries from the community, e.g., Discord, Twitter etc...*(Accounts, Wallets, Minting / Lazy-Minting NFTs and Collections, Smart Contracts, Web3 Onboarding / Education)• Discord Moderation 250K+ members: Deleted inappropriate, spam, hate posts, warned and banned offenders while also monitoring and handling requests from users in the help, community, bugs, reports and fraud channels.• Received Extraordinary OpenSeatizen Award for 25,000+ Zendesk tickets handled with a 96% CSAT rating.----Overview----• Zendesk, Discord, Django, Slack, CX, NFT / Collection Support, Trust and Safety, Antifraud, Legal, L2 / L3 Escalations.• As one of the original first 35 team members, helped grow the team by Interviewing and training 30+ new team members across the three Trust and Safety teams; Content Moderation, IP and Antifraud.• Advanced to Antifraud team leader and built the current Antifraud team, workflow and policies.• Trained and familiarized new company leaders, directors, operators and the outsource team in Web3, blockchains, explorers, smart contracts, crypto, wallets, NFTs and policies, workflows, strategies etc...• Utilized data to help the team identify trends, emerging risks, and new attack vectors in order to define goals and improve process, policy and product solutions.• Partnered with cross-functional teams; Product, Engineering, Policy, and Legal to enhance the community experience.• Conducted objective, fair, thorough, evidence based, unbiased, timely investigations.

• Hand delivered and served official court and legal documents, e.g., Summons, Subpoenas, Restraining Orders, Eviction Notices, Complaints and more.• Filed and pulled documents, e.g., Appeals, Motions, Judgements, Affidavits, Petitions etc…• Kept detailed logs for court and delivered paperwork to firms / clients. • Maintained, updated and secured the office computers, laptops, printers.

• Coordinated giveaways / promotional material and distribution of energy efficient light bulbs. *(CFL Technology)*(Managed the local stockroom / warehouse, e.g., Bulbs, T-Shirts, Brochures, Wrist Bands and other needed materials)• Worked with local hardware and department stores to set up in-store booths for promotion / distribution.• Hired and trained local neighborhood distributors.• Planning: Mapping, Scheduling and Transportation of the Street Teams.