As a Trust & Safety Analyst with a proven track record in Social Media management, I specialize in creating and maintaining secure online environments while fostering meaningful community engagement. With over 5 of experience, I have successfully moderated and nurtured interactions across various platforms, ensuring compliance with social media policies and removing harmful content.Key strengths include: 👉 Expertise in trust and safety protocols for social media platforms 👉 Proficient in moderating high volumes of interactions with precision and efficiency 👉 Strong analytical skills for identifying emerging trends and potential risks 👉 Effective communication skills for engaging with diverse stakeholders and resolving issues promptlyI am currently seeking opportunities to contribute my expertise to forward-thinking organizations in need of a dynamic Trust & Safety Analyst 💻Let's connect and explore how we can collaborate to achieve mutual goals 🤝
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Social Media SpecialistVictoria State Government (Victorian Government) Aug 2017 - Apr 2022Melbourne, Victoria, Australia• Managed 1.2M social media followers, moderating and nurturing community engagement across social media platforms.• Moderated 150k+ comments, enforced social media policies to remove harmful content, enhanced online safety, and communicated directly with followers.• Reduced the need to manually hide harmful comments by 15% (578k) by creating automation rules through Salesforce Social Studio.• Escalated high-risk content to law enforcement agencies and external social media trust and safety teams, resulting in thorough investigations and risk mitigation.• Responded to daily legal requests from internal and external law enforcement agencies. Including actioning items such as court orders and warrants.• Generated weekly and monthly reports using Salesforce Social Studio, to analyse social media performance and trends, providing data for informed policy making and strategy. -
Digital Interactive AdvisorNab May 2015 - Jul 2017Melbourne, Victoria, Australia• Provided social media support to customers across Facebook, Twitter and Google Play.• Completed 50+ service tickets per day to customers via Internet Banking, including investigating suspicious activities on their accounts.• Liaised closely with the Fraud team regarding fraudulent transactions on customer accounts.• Provided Tier 1 technical regarding Internet Banking and NAB's mobile app. -
Business Servicing AdvisorNab Nov 2013 - May 2015Melbourne, Victoria, AustraliaInbound contact center representative handling inbound phone inquiries from both consumer and business customers regarding account inquiries and information on NAB’s products and services.
Ofir G. Education Details
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Media Studies
Frequently Asked Questions about Ofir G.
What is Ofir G.'s role at the current company?
Ofir G.'s current role is Trust & Safety Analyst | Social Media Specialist | Experienced Moderator (150k+ Interactions) | Championing Online Safety & Engagement 💻.
What schools did Ofir G. attend?
Ofir G. attended Deakin University.
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