10 years experience in technical support management.(22 years in technical support).Demonstrated history of working in the industrial automation industry. Skilled in Process Control, Analytical Skills, Control Systems,Scada systems,SaaS, Design and Communication. Managing Tech Support Team. Managerial duties include; team coaching/leadership,recruiting,training, point of escalation, ticket resolution in required SLA, team schedule, project coordination, meet/report to R&D Team.Strong professional verbal, written, and interpersonal communication skills (Deliver lectures / presentations in professional forums to a large audience). Experienced in characterization of needs and definitions for new and existing products. Knowledge and hands on experience in SQL, networking, C programming, communication protocols , windows and office.Demonstrated history of working in the industrial automation industry. Skilled in Process Control, Analytical Skills, Control Systems,Scada systems,SaaS, Design and Communication.