Ofir Afenzar, Pmp Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Prior to January 2023, Mindful was a Standalone Company. We are now part of Medallia inc. •Successfully leads and executes SAAS projects for over 20 Fortune 500 companies, influencing their decision-making processes and deepening Client relationships.• Orchestrate project teams tailored to each project's unique scopes, goals, and deliverables. This enables optimized teams to work together in sync. • Demonstrate vigilant project monitoring and proactively collaborate with product teams to resolve issues throughout the project life cycle. Enabling a proven risk mitigation track record.•Pioneering the implementation of Adobe Workfront, a new time-tracking and project-management tool, by training a team of 20 professionals. This initiative significantly reduces project delivery times.• Previously served as a Lead for Medallia’s LGBTQ+ employee networking group (ERG), which includes managing budgets, planning events, and communicating at scale

Philadelphia, Pennsylvania, United States

•Provided essential support for new customer onboarding, including creating introductory materials related to billing and payment systems. •Managed a comprehensive internal report to track open disputes, account credits, back-dated charges, audit findings, and other financial aspects.•Conducted in-depth root-cause analysis, eliminating process gaps and redundancies to rectify billing discrepancies.

Philadelphia, Pennsylvania, United States

Testing User Testing UXAnalytical SkillQuality AnalystData AnalysisProduct QualityProduct TestingSoftware Quality AssuranceSoftware TestingBug Reporting

Greater Philadelphia Area

• Demonstrated a strategic approach in planning store priority projects in collaboration with themanagement team and store staff.• Facilitated education on Apple brand standards and culture for store teams through trainingsessions, demos, and presentations.• Led cross-functional teams in executing multi-level store visual resets during new productlaunches and marketing changes.

Greater Philadelphia Area

•Facilitated the repair of Apple devices using intake documents, authorizations, and contracts with customers• Trained employees and customers on internal and external software platforms including iCloud, Apple Pay, and iOS• Handled confidential customer data in accordance with Apple standards• Serviced customers by finding solutions to questions or concerns relating to Apple products

Greater Philadelphia Area

• Opened new accounts for students and faculty and taught how to use the online system• Facilitated inter-library transfers using Temple’s E-ZBorrow platform• Assessed and collected payment for past-due rentals

New York, New York, United States

Managed staff schedule, Inventory, and cleanliness of the showcase. Opened and closed daily

Greater New York City Area

-Facilitated all design aspects of the business including Marketing material and apparel worn by staff.- Directed and coordinated the recruitment and interview process of the hiring of over 100 staff members.

Bachelor'S Degree, Psychology

Certification, Project Management

Abroad Study, Philosophy

Activities and Societies: Jerusalem MarathonStudied abroad in Ramat Bet Shemesh, Israel.