Working with clients to develop the overall look and design of a websiteWriting website code with tools, such as sails.js, React and MongoDBProducing, maintaining and modifying websites and user interfacesCreating tools that enhance the user’s website experienceEnsuring websites are accessible across many platforms, including laptops and smartphonesRoutinely testing websites for ease of use, speed and other quality factorsFixing any website issues or bugs that arise

* Management and maintenance of software.* Maintaining a comprehensive database of existing relationships and prospects.* Preparing report and reconciliation documents.* Application testing and troubleshooting.* Attending to customer complaints and providing solutions.* Educating customers on new technologies.

Resolved complaints, provided appropriate solutions, alternatives and ensured resolution within a given timeframe.Provided accurate, valid and complete information by using the approved methods/tools.Communicated complex issues to appropriate service owners or department to determine and recommend appropriate courses of action.Effectively managed calls (incoming and outgoing).Identified and assessed customer needs to ensure satisfaction.Kept records of customer interactions,… Show more Resolved complaints, provided appropriate solutions, alternatives and ensured resolution within a given timeframe.Provided accurate, valid and complete information by using the approved methods/tools.Communicated complex issues to appropriate service owners or department to determine and recommend appropriate courses of action.Effectively managed calls (incoming and outgoing).Identified and assessed customer needs to ensure satisfaction.Kept records of customer interactions, process customer accounts and file documents.Ensured all information management systems are constantly updated and accurate.Keeping records of interactions with customers, process accounts and file documents of customers. Show less