Orestis Fotiadis Email & Phone Number

Greece

Athens, Greece

Recent projects• Support for Analysis & Design Services for a Centralised System for Link Resolution – Client: eu-LISAo Conducting business and technical analysis, ensuring that the solution meets interoperability and regulatory requirements across Member States.o Eliciting stakeholder requirements from workshops with Member State stakeholders.• Common Identity Repository & European Criminal Records Information System for Third Country Nationals – Client: eu-LISAo Created business use cases and interrelationship diagrams for data sharing between national and EU-wide databases of criminal records.o Elicited requirements and maintained requirements repository for the Common Identity Repository.• Integrated Management System (DMS) – Client: eu-LISAo Elicited requirements and contributed to the system design for the IMS, aimed at managing document workflows and audit processes across the organization.o Conducted workshops with business and technical stakeholders, delivering BPMN models and requirements documentation to ensure integration with existing systems and regulatory compliance.• Quality Management System (QMS) – Client: ECHAo Designed and implemented a SharePoint-based QMS for managing document lifecycle, risk, and audit processes.o Facilitated stakeholder workshops and delivered detailed BPMN models and functional specifications, streamlining ECHA’s quality management and improving audit compliance.

Athens, Greece

Project: Provision of enterprise content management servicesClient: European Chemicals Agency> Conducted elaboration workshops with business stakeholders to establish requirements for an Integrated Quality Management solution based on SharePoint 2013 and covering business processes for nonconformity, risk and audit management and quality document lifecycle management.> Wrote and delivered functional / non-functional requirements documents..> Coordinated and contributed to solution configuration and development activities (C#, Visual Studio workflow development and deployment).> Managed backlog of requirements and change requests.Project: Business Analysis for enterprise applications and extranetClient: European Securities and Markets Authority> Provided L2 business support for enterprise projects built on SharePoint / Project Server 2013 and the agency’s website and extranet, built on Drupal 7.> Wrote functional requirements analysis documents.> Wrote documentation for the agency’s Service Catalogue and Incident Management and Service Transition processes.Project Provision of Enterprise Content Management servicesClient European Chemicals Agency> Transitioned business processes to case management application built on Documentum platform after conducting series of workshops with business users to elicit requirements and map business processes to the application’s workflow engine.> Delivered platform configuration changes (DQL scripting, documentation).> Administered project management platform based on Project Server / SharePoint 2010,Project: Case Management System for Prosecution OfficesClient: Delegation of the European Union to Albania> Collected requirements from stakeholders through series of workshops and interviews with business users.> Analyzed and documented requirements, modeled processes and workflows with BPMN models.> Wrote and maintained project deliverables and user guides.

Athens, Greece

Project: Development of a Central Government Portal for providing citizens / businesses with information and secure electronic applications (ERMIS)Client: Ministry of Interior, Public Administration and Decentralization> Supervised L1 and provided L2 business and technical support for over 1000 Citizen Service Centers throughout Greece.> Supported conversion of paper based business processes to automated processes in case management application.> Wrote project deliverables and application manuals.> Created and administered content for e-gov portal ermis.gov.gr.

Athens, Attiki, Greece

Project: Provision of SLA based services for development and operation of ICT infrastructure for the Citizen Service Centres - CSCs (ARIADNE II)Client: Ministry of Interior, Public Administration and Decentralization (YPESDDA)- Trained and supervised trainers responsible for delivering sessions to over 2,500 Citizen Service Center employees, ensuring the successful rollout of the case management application.- Designed and scheduled live e-learning programs tailored to the training needs of CSC employees, including sessions for over 800 employees conducted online.- Administered a bespoke e-learning management platform, managing a user base of over 2,500 and ensuring compliance with SCORM standards.- Provided Level-1 and Level-2 technical support to CSC staff for the case management application, addressing issues and maintaining smooth operations.- Authored and designed user manuals, technical documentation, and guides for the CSC web application and related services.- Planned, developed, and delivered online training sessions.

Athens, Attiki, Greece

Joined NewsPhone Hellas while studying for B.A. degree. Initial assignments on business and technical support tasks contributed to gaining valuable knowledge about complex business systems, IT project lifecycle and e-Government solutions, as I was given the opportunity to work for a large e-gov project with the country's Ministry of Public Administration as client.Was eventually allocated to work on more advanced assignments and assumed responsibility for providing Level-2 remote technical support and designing e-learning material for the Citizens Service Centers of Greece as well as for providing training and guidance to a team of four trainers.Project: Development and operation of ICT infrastructure for case management system for the Citizen Service Centers - "ARIADNE"Client: Ministry of Interior, Public Administration and Decentralization (YPESDDA)> Supervised Level-1 support and provided Level-2 business and technical support for over 1,000 Citizen Service Centers across Greece.> Participated in the technical team for the project, contributing to quality assurance activities by testing implemented services against defined requirements.> Authored project deliverables, user manuals, and technical documentation to support system users during the rollout of the web application.> Designed, programmed, and delivered live online training sessions for Citizen Service Center employees, ensuring smooth onboarding and operational readiness.> During the production phase, provided Tier-1 technical support, addressing system issues and ensuring consistent service availability.

Postgraduate Programme "Digital Systems & Services": Big Data And Analytics

- Cloud computing with Hadoop - Big data analytics and applications - Data mining and predictive analytics - Business process analytics.

Master In Business Adminstration, Business/Managerial Economics

- International Economics - Business Economics - Economics of the European Union - Advanced Quantitative Analysis - Economic and Business.

Pmi-Pba Workshop

35 hour preparation workshop for the PMI-PBA exam covering the five domains of business analysis: - Needs Assessment - Planning.

European Governance, Sustainable Development And Administrative Reform

Participation in seminar organized by the Governance and Sustainable Development Centre titled: "European Governance, Sustainable.

Bachelor Of Arts (B.A.) Of Business Administration, Tourism Business And Hospitality Management