Ossama Fouda Email & Phone Number

Toronto, On, Ca

Oakville, Ontario, Canada

Oakville, On, Canada

Dubai, Uae

Senior Account Manager at John Wiley & Sons where I spearhead all aspects of account management operations within EMEA and USA. Act as primary point of contact for local agents and worked in close collaboration with other stakeholders to maximize productivity. It is worth mentioning that, I orchestrate and coordinate training activities throughout the region and built relationships with clients, vendors, and other stakeholder groups. Maintain and negotiate corporate and consortia licenses.The following are highlights of my contributions to John Wiley & Sons;☛ Secured a project with net value of $6M and augmented territory sales volume by 100% through generating and closing sales leads.☛ Received the “Pacesetter Award” in 2016 for demonstrating performance excellence and inspiring others to follow the footsteps.☛ Led, mentored, and developed sales and project teams through training on sales processes and customer service techniques and providing guidance during the reorganization period.☛ Accomplished account retention goals through implementing innovative account management strategies and maintaining effective communication throughout the process.

Toronto, Canada Area

Throughout my career as a Business Consultant, I developed and delivered effective business development solutions for clients from several industries. Additionally, I served as subject matter expert to translate and edit marketing material while providing technical insight on cultural perspective of marketing campaigns. I delivered presentations and proposals for potential distributors, designers, and contractors. I facilitated multiple clients in setting up their business in Canada through discussing requirements with customers, analyzing business practices, recommending new business models, and making recommendations.

Toronto, Canada Area

Designed and managed www.zomordah.ca and promotional materials Engineered Zomordah marketing plans to promote its products in Canada and USA Performed presentations and proposals to prospected distributors, designers and contractorsExhibited at the “Fall Home Show”, and the “National Home Show” Toronto 2011

I worked as an Area Sales Manager at ProQuest, I held concurrent responsibility assessing customer needs, training staff, assigning tasks, and implementing sales strategies. Furthermore, I managed and ensured proper execution of sales and organizational goals related to key performance indicators and delivered premium quality customer service The following are highlights of my contributions to ProQuest;☛ Augmented company’s market share by 55% through building and cultivating strategic relationships and executing innovative marketing campaigns. ☛ Planned and coordinated staff training programs to motivate distributors, improve staff morale, and increase operational efficiency.☛ Set up a new company office in Dubai which was titled as an “International Office of the Year” in 2007.

As a General Sales Manager in Arabia Inform where I provided strategic leadership to a 4-member team of CSRs and technical support staff to leverage customer satisfaction metrics. I formulated budgets, and business plans, and represented the organization at industry events. I drafted proposals and RFP’s for different tenders, including e-content portals for community developments and e-Government projects. The following are highlights of my contributions to Arabia Inform; ☛ Developed and implemented the content map for the community development portal with value of over $230K.☛ Played a key role in new product launch and product enhancement initiatives by performing comprehensive market research and evaluating competitors’ position. ☛ Maximized ROI for advertisers through analyzing feasibility, design, and performance of e-content portals and improving the overall impact of the content.

Bachelor Of Science, Pure Mathematics And Computer Science

Activities and Societies: Head of Arts - Student Union

Bachelor Of Applied Science (Basc), Pure Mathematics And Computer Sciences