● Worked directly with R&D and Product teams in a dynamic environment to ensure the successful delivery of key initiatives in accordance with Agile methodologies● Led international client integration projects from onboarding to full production deployment● Managed the project lifecycle from project planning, defining milestones, timeline and resource allocation ● Developed detailed work plans including definition of scope and objectives to meet success criteria ● Provided workflows, reported statuses and conducted retrospectives to achieve quality and OKRs● Served as the technical liaison between vendors and business teams, providing customer feedback to internal teams● Managed escalations by priority and urgency, as well as handling changes and potential risks ● Monitored and analyzed task gaps, facilitating the identification of root cause using Jira● Communicated with stakeholders and provided project progress to empower better decision-making● Drove alignment between cross-functional teams, developing team documentation and knowledge resources

● Worked closely with Amazon Alexa AI customers to help them achieve their business KPIs using Amazon products through continuous performance monitoring analysis ● Served as a Subject Matter Expert for the Amazon Data Classification Program as part of Amazon's highly secure AI products. Collaborated with IT engineers to onboard 50+ employees to InfoSec platforms ● Created and conducted interactive virtual content using a Learning Management System (LMS) to share knowledge with 100+ employees ● Increased task performance by monitoring operations within the AWS interface and troubleshooting tickets

● Provided data curation as well as A/B tests to departments within the company, supporting new products and features throughout the entire lifecycle – prelaunch, beta and post-launch ● Launched Amazon’s new innovative AI product “Echo-look” and AI mobile app “Outfit Compare” ● Reviewed machine-generated recommendation and worked closely with data science teams to drive high quality AI models and good customer experience● Collaborated with the US Risk Management team to initiate a clear strategy and align processes among teams

Managed group operations for a department with over 20 workers in a manufacturing setting