Working in a team of 3, I am responsible for ensuring that the launch of the start-up was executed in accordance with the vision and timeline in addition to now being the Service Developer performing market research to identify service opportunities and Monitoring the service's performance and making improvements as needed• Creating a business plan for the service• Establishing partnerships with suppliers, customers, and stakeholders.• Developing sales strategies to reach sales targets

As a Business Intelligence Analyst Intern at UBA Senegal, I am engaged in a range of technical and strategic responsibilities aimed at leveraging data to drive business decisions and enhance customer experience. Key aspects of my role include:Data Analysis and Insights:- Conducting in-depth analysis of customer complaints, requests, and enquiries using SQL and Python to extract meaningful insights.- Developing dashboards and reports in Power BI to visualize data trends and present findings to stakeholders.- Utilizing statistical techniques to identify correlations and predictive patterns that inform strategic initiatives.- Analyzing customer complaints, requests, and enquiries to provide actionable insights.- Tracking and reporting on closure rates and the effectiveness of various customer service strategies.- Identifying trends and patterns in customer interactions to enhance service delivery.Marketing Campaign for UBA Chatbot Leo:- Playing a pivotal role in the marketing campaign for UBA's chatbot, Leo, by integrating data analytics to optimize campaign performance.- Collaborating with the marketing team to segment customer data and personalize outreach efforts, resulting in increased engagement and adoption.- Utilizing data analytics to measure the impact of marketing campaigns and optimize future initiatives.- Creating engaging content and promotional materials to increase awareness and usage of the chatbot.Technical Expertise and Innovation:- Implementing data warehousing solutions to streamline data retrieval processes and improve data accessibility.- Automating routine reporting tasks using scripting languages, thereby enhancing operational efficiency and data accuracy.- Providing data-driven recommendations to support decision-making processes across various business units.

Working directly in a team of 10, I am responsible for providing general administrative assistance to the CEO, in addition to extensive collaborations with the marketing teams at an industrial cleaning company for large historical buildings. • Modernized and co-created new staff uniforms, redesigning branding and enhancing brand presence. • Provide extensive executive summaries to the CEO• Resource planning at a regional level, creating contingency plans for service.