Olivier Gallet Email & Phone Number

Bogotá, Distrito Capital, Colombia

profesor de matemáticas desde quinto hasta décimo bachillerato.

Bogotá, Distrito Capital, Colombia

Clínica IPS internacional especializada en salud sexual masculina con presencia en 9 países y 25 años de presencia en el mercado.Responsabilidades:- Liderar los procesos de atención de los pacientes a través de los diferentes canales de comunicación, brindando respuestas oportunas en el marco de las mejores prácticas de gobierno corporativo a través del desarrollo del recurso humano y tecnológico para el centro de atención.- Apoyar los equipos directivos Latam con la gestión de nuevos dashboard de análisis de información (BI – Business Inteligencie) a través del aplicativo Qulik Sense.- Direccionar los equipos de soporte IT para Latam y garantizar la aplicación de las políticas de seguridad de la información y gestionar los proveedores de IT como aliados estratégicos del negocio para Colombia.- Liderar al nivel regional la implementación y productividad de Salesforce para el área de Contact Center.- Garantizar los mejores resultados en temas de productividad de las clínicas en función de la demanda de los pacientes vs la oferta de prestaciones médicas.- Liderar el levantamiento y socialización de los procesos de la empresa bajo los requerimientos de la norma ISO 9001.Logros:- Implementación y desarrollo del plan de seguimiento de los pacientes activos, generando mayores niveles de satisfacción.- Apertura de la operación de Perú, Ecuador bajo los lineamientos de un nuevo modelo de direccionamiento estratégico.- Entre 2013 y 2019, crecimiento del 180% de pacientes de primera vez atendidos mensualmente.- Migración del antiguo CRM a la solución de Salesforce cumpliendo el cronograma estipulado durante los primeros meses de la pandemia (desde enero hasta mayo 2020).- Implementación de soluciones de omnicanalidad como Purecloud de Genesys o Ucontact de Net2phone.- Se alcanza un promedio de 80% de ocupación de la capacidad instalada en clínica para todo tipo de prestación mensualmente.- Niveles de servicio de atención del 95%.

Bogotá, Distrito Capital, Colombia

Bogotá D.C.

International clinic providing health services specialized in men's sexual health, in the market for 25 years and serving 9 countries.Responsibilities:- Managed patient care processes, using a variety of communication channels and providing timely responses in a framework of best corporate governance practices, through the development of human resources (21 people) and technological resources for the health center.- Supported Latam management teams with new information analysis (BI) dashboards using the Qlik Sense and Qlik Cloud applications.- Managed IT support teams for Latam, ensuring the implementation of information security policies and managing IT vendors as strategic business partners for Colombia.- Led the regional implementation of Salesforce and managed its productivity for the Contact Center (BPO).- Lead the implementation and/or migration projects of new software for the company at the regional level.- Guaranteed best results in terms of the clinic's productivity based on patient demand vs. supply of medical services.Accomplishments:- 180% increase in first-time patients seen monthly between 2013 and 2019- On-schedule migration from legacy CRM to Salesforce during the first months of the pandemic (January to May 2020)- 80% average utilization of the clinic's installed capacity for all types of services on a monthly basis- Service levels of 95% achieved

Bogotá D.C.

SEGURIDAD LIRA LTDA., TRANSCONTAINERS S.A., SEGUROS CAPITAL LTDA., INVERSIONES NUEVAS TRANSPORTADORA S.A., SOMOS K S.A.Responsibilities :- Provided consulting for ISO 9001-14001-18001 and BASC certification or recertification.- Organized and supported internal audits and training of quality management system personnel.- Coordinated updating of internal management systems.Accomplishments:- Recertification with only one minor finding- Updated management system

Colombia, Bogotá D.C.

IT services company focused on the development of web solutions for the management of business conferences and events, with major clients such as Proexport and the Bogotá Chamber of Commerce.Responsibilities:- Responsible for setting up, designing and scheduling business conferences in HTML and PHP.- Provided support to all users of the platform during the business conferences.- Researched new features for technological solutions.Accomplishments:- Covered more than 54 events in 2011 (100% growth over 2010).- Stakeholder satisfaction of more than 95%.

Colombia, Bogotá D.C.

Responsibilities:- Performed a comparative organizational diagnosis of the university against 60 internationally recognized universities.- Supported the different activities to prepare for ISO certification.Accomplishments:- Delivered a report to university directors with recommendations for best practices for the organization, in support of the university's strategic vision.

Colombia, Bogotá D.C.

NGO dedicated to the management and protection of the marine protected area of the Malpelo Fauna and Flora Sanctuary in the Colombian Pacific.Responsibilities- Responsible for managing communications.- Managed the website and newsletter.- Represented the Foundation at academic and promotional events. Accomplishments:- Conceptualized and designed the Malpelo Fish Guide.- Redesigned website and managed migration to Wordpress.- Created and oversaw the Adopt a Shark program.- Created and maintained the image and photo database.- Represented the Foundation at national meetings led by the Ministry of Environment and National Parks.

Francia, Vélizy-Villacoublay

Responsibilities:- Supported high-end projects with the application of new quality standards in the areas of reliability, operational safety, maintainability and noise; and evaluated the robustness of the technical specifications in the area of operational safety.Accomplishments:- Supported the whole process of the high-end projects for the 2 brands (Model 407 Coupe, C5 and C6).

Francia, Guyancourt

Responsibilities:- Coordinated the resolution of defects affecting the brand's vehicles in the areas of "Air Conditioning and Dashboard" and "Seats and Interior" for mid-range vehicles less than 20 weeks after their identification through the management of quantitative and qualitative quality indicators.Accomplishments:- Managed more than 95% of defects within the established timeframe.

Vélizy-Villacoublay, France

Creation of the test system for Citroën's design software.

France, Limours

Design and development of a dynamic angular measurement system based on optical polarimetry.

Vélizy-Villacoublay, France

Design of training programs for PSA Peugeot Citroën personnel.

Mba – Specialization In Project Management, Master En Business Administration – Specialization In Project Management

Master’S Degree In Call Center Implementation, Management, And Direction, Management Of Call Center, 93/100

Goals: - Implement, manage and direct a call center. - Obtain information for the commercial action plan in accordance.

Master’S Degree In Industrial Systems, Engineering

Diploma Course In Industrial Systems Engineering, Ingeneria Industrial