•Led the product development lifecycle process from ideation to launch, including gathering and prioritizing requirements, creating a detailed project plan with deadlines, and managing cross-functional product teams of engineers, designers, sales and marketing, etc.•Acts as the product owner lead in a remote agile development team. Manage product backlog, and priorities and also manage day to day operational development activities for our WooCommerce platform in JIRA and ensure timely… Show more •Led the product development lifecycle process from ideation to launch, including gathering and prioritizing requirements, creating a detailed project plan with deadlines, and managing cross-functional product teams of engineers, designers, sales and marketing, etc.•Acts as the product owner lead in a remote agile development team. Manage product backlog, and priorities and also manage day to day operational development activities for our WooCommerce platform in JIRA and ensure timely delivery.•Define scope, use case scenarios, user stories and user experience. Define success metrics and report out results•Partner with Architect and Development team to ensure the product solution addresses the defined business and customer goals and that projects are delivered on time and within scope.•Owned the post-launch support experience by ensuring there is sufficient documentation available in Help Centre prior to release and providing ongoing communication during any outages or incidents via email/Slack channels.•Identified product (website) gaps, process improvements, through A/B testing of new features and Improved website usability and developed new features based on market trends and customers feedback•Prioritizes and manages projects to timelines, budget, and resources, scheduling work based on defined business objectives Show less

•Developed requirements, user stories, User Acceptance Criteria, Test plans and support overall project •Analyzed internal and external data to uncover deep understanding of customers, market and competitors to drive competitive advantage.•Translated business requirements into easily understandable technical requirement for stakeholders.•Analyzed data from different sources to understand category performance and industry trends for strategic business decisions.•Managed… Show more •Developed requirements, user stories, User Acceptance Criteria, Test plans and support overall project •Analyzed internal and external data to uncover deep understanding of customers, market and competitors to drive competitive advantage.•Translated business requirements into easily understandable technical requirement for stakeholders.•Analyzed data from different sources to understand category performance and industry trends for strategic business decisions.•Managed cross-functional team and stakeholder communication and oversee product development to help define a go-to-market strategy.•Created KPIs and built daily dashboards to improve corporate profitability measures and comparative financial analysis by driving productivity, efficiency and revenue using power BI.•Used SQL and Tablue to build data visualization for product KPI to provide insights for management •Created a referral program for active customers which led to net increase of new customers •Conducted user interview of customers, resulting in the implementation of tracking features, consequently reducing order cancellation by 7%•Implemented a long term pricing experiment that improved customer life time value by 22% Show less

•Organized theoretical and practical classes for students.•Introduced programming after class lessons into school activity to improve technical knowledge in students and ICT teams. •Led the school ICT team and managed and maintained all systems, equipment, computers, and troubleshoot hardware and software issues within the lab.

•Developed and implemented a focused marketing strategy to increase brand awareness across different regions. This drove visibility and incremental sales growth for the entire business•Implemented a pricing strategy that made competition irrelevant and promoted sales significantly by over 40%. •Collaborated with team members to develop innovative measures to push sales by 20%, even with the lockdown amidst the Corona-virus pandemic to avoid the business shutdown.•Developed and… Show more •Developed and implemented a focused marketing strategy to increase brand awareness across different regions. This drove visibility and incremental sales growth for the entire business•Implemented a pricing strategy that made competition irrelevant and promoted sales significantly by over 40%. •Collaborated with team members to develop innovative measures to push sales by 20%, even with the lockdown amidst the Corona-virus pandemic to avoid the business shutdown.•Developed and managed complex quantitative financial models that analyzed and trackedinvestments and promote cost-effective farming practices. Show less

•Provided customer support function, orders, vendor receipt and invoice into company offline system •Analyzed and compiled statistical reports on payment, orders and other financial record with excel•Collaborated with cross-functional team to improve workflow efficiency by 37%•Compiled statistical information for management monthly reports•Provided data entry services, including compiling and processing orders into company database.

•Created a motivated team-oriented work environment•Worked with Leadership to monitor effectiveness of service policies and practices•Performed quality assessments on both voice and email customer interactions to ensure that quality and compliance standards are maintained•Identified and escalated problem areas, trends and training opportunities to the appropriate stakeholders•Liaised with internal departments to solve customer queries by leveraging reports from identified… Show more •Created a motivated team-oriented work environment•Worked with Leadership to monitor effectiveness of service policies and practices•Performed quality assessments on both voice and email customer interactions to ensure that quality and compliance standards are maintained•Identified and escalated problem areas, trends and training opportunities to the appropriate stakeholders•Liaised with internal departments to solve customer queries by leveraging reports from identified challenges •Identified, reviewed and proposed solutions to issues identified or picked up during the course of performing day to day duties in the restaurant.•Provided outstanding customer service through the support of escalated customer service issues•Fostered an environment of continued development and professional growth among team members Show less