• Conduct detailed analysis of financial statements and performance metrics for corporate clients in the power sector, including both distribution and generation companies. Utilize findings to support investment recommendations and strategic decisions• Evaluate and analyze the effectiveness of various financial instruments and services provided, such as Advance Payment Guarantees, Bank Guarantees, and Term Loans, to determine their impact on client profitability and bank liquidity. • Analyze and report on the performance of corporate loans, including those requiring restructuring. Develop insights and recommendations to enhance loan recovery strategies and manage financial risks. • Design and implement comprehensive strategies for loan remediation, aiming to improve loan performance and mitigate financial risks. Provide detailed reports and forecasts to support risk management and investment decisions. • Conduct market research and sector analysis to identify trends and opportunities within the power sector. Leverage this information to provide actionable insights and support strategic investment initiatives.

• Completed coursework in Management of Financial Institutions, Financial Statement Analysis, Banking Laws, Credit Analysis, Loan Administration, and Regulations, demonstrating a comprehensive understanding of banking and financial management principles.• Led a 10-member team in presenting a NGN1.5 billion Bank Guarantee facility to the Credit Committee, focusing on Plant and Machinery acquisition, showcasing leadership and expertise in credit evaluation and approval processes.

• Maintained up-to-date and accurate customer information on all accounts by proficiently using the core banking application (T24).• Prepared detailed reports to monitor and facilitate account regularization processes, ensuring adherence to regulatory and internal standards.• Generated and shared reports on accounts opened through web and USSD channels, tracking those remaining unfunded after one week, and coordinated with the contact center for necessary follow-up actions.• Led coordination efforts with various solicitors, ensuring the timely delivery of corporate searches in alignment with Service Level Agreements (SLAs), demonstrating effective project management and collaboration skills.• Utilized MS Projects for comprehensive project planning and risk management, concurrently managing project backlogs in Jira and updating the RAID log to mitigate risks proactively.

• Defined and reviewed project deliverables, technical strategies, and benefits, ensuring successful realization through meticulous oversight.• Developed effective plans for stakeholder management, addressing and aligning with their expectations throughout the project lifecycle.• Translated user requirements into actionable points for suppliers, developers, and project teams, fostering clear communication and streamlined collaboration.• Utilized MS Projects for comprehensive project planning and risk management, concurrently managing project backlogs in Jira and updating the RAID log to proactively mitigate risks.

• Identified and escalated priority issues, reporting to the necessary quarters for assistance, demonstrating a proactive approach to problem-solving.• Managed the sorting of open and closed escalated issues, ensuring efficient resolution of open issues as needed.• Implemented close-looping strategies with high-value customers, gathering feedback on products and services to enhance customer satisfaction (C-SAT), net promoter score (NPS), and retention, primarily through effective issue resolution.• Recorded and documented details of customer interactions, comments, inquiries, and complaints using Customer Relationship Manager (CRM), contributing to improved customer satisfaction and retention metrics.• Utilized company troubleshooting solutions to evaluate technical problems and provide appropriate resolutions, adhering to a one-call resolution principle to increase First Time Resolution (FTR).

• Profiled and analyzed investment products to formulate customized financial strategies aligning with clients' needs.• Managed welfare and administrative responsibilities for contract staff at Diamond Bank, which included overseeing salary adjustments and conducting document verifications.• Ensured adherence to organizational guidelines and regulatory requirements to maintain compliance in all financial activities.

• Proficiently prepared insurance documents, including Identification cards and Certificates, ensuring accuracy and adherence to industry standards.• Processed insurance transactions to deliver exceptional customer service, supporting efforts to acquire and retain profitable business for sustained growth.• Effectively tracked and recorded expenses, maintaining up-to-date Excel worksheets for comprehensive financial management.• Conducted regular reviews of customer portfolios to identify and rectify discrepancies, enhancing overall data accuracy and customer satisfaction.• Developed and prepared presentations for future prospects, showcasing insurance offerings and driving business development initiatives.