Deal with first level customer complaints and suggestions to company's agreed standardProactively approaching customers and offering help to them with finding information and using available resources to resolving any issuesI Acknowledge and state when answer will be provided if enquiry cannot be answered within standard period.Multitasking and Paying attention to detailsRecord all forms of opportunities, customer data, interactions and records accurately via agreed online and… Show more Deal with first level customer complaints and suggestions to company's agreed standardProactively approaching customers and offering help to them with finding information and using available resources to resolving any issuesI Acknowledge and state when answer will be provided if enquiry cannot be answered within standard period.Multitasking and Paying attention to detailsRecord all forms of opportunities, customer data, interactions and records accurately via agreed online and offline tools such as MS Word, Excel, Outlook etcAssist with data collection for Record Purpose Show less

Follow up on repayments of loans from customers in my CRM via EyeBeam calls, Normal phone calls, text messages and onlinemessagingEnsure customers payment are made duly either online or offline Confirm from CRM if payment has been made Online and cleared or desires Manual clearingEnsure Payments are made into the right accounts which are on the CRMTimely payments confirmations are made and cleared from the CRMEnsures Customer's name is cleared from the debtor's list and they are… Show more Follow up on repayments of loans from customers in my CRM via EyeBeam calls, Normal phone calls, text messages and onlinemessagingEnsure customers payment are made duly either online or offline Confirm from CRM if payment has been made Online and cleared or desires Manual clearingEnsure Payments are made into the right accounts which are on the CRMTimely payments confirmations are made and cleared from the CRMEnsures Customer's name is cleared from the debtor's list and they are made eligible for loan again Show less

Involved in all Documents Control related activities in the above named Projects.