Oliver Gnass Email & Phone Number

Toronto, ON, CA

Santa Clara, California, US

Customer Experience (CX) has become the cornerstone of an organization's ability to competitively differentiate and enhance customer loyalty. Using the Customer Journey as a North Star for successfully implementing and executing a CX strategy has become table stakes in our global competitive market. Embrace CX with Leadership, Extreme Ownership and Strong.

Santa Clara, California, US

As the Vice President, Americas, Customer Service and Support, crisis management delivering customer experience excellence and ultimately delighting our customers through their post sales experience is my key responsibility. Leading an organization of 200+ resources with wide expertise and specialties has become an extreme challenge as enterprises.

Santa Clara, California, US

Austin, Texas, US

• Reporting directly to the CEO, the sales and business operations role was responsible for sales management leadership, sales revenue and profitability forecasting, product demand forecasting to Operations, product.
• Implemented Microsoft Dynamics CRM for sales and product demand forecasting resulting in greater forecasting accuracy for revenue and profitability. An additional measurable benefit derived from enhanced forecast.
• Successfully implemented daily and weekly corporate performance dashboards resulting in measureable real-time monitoring of sales and business performance by the company’s executives and sales management team.
• Managed end-to-end sales order and logistics processes including process enhancements, Export Compliance, and inventory management. Championed and executed a Broad-base Export Permit with Foreign Affairs Canada.
• Facilitated quarterly and annual sales and corporate business planning including presentation and adoption of the 2010 Corporate Business Plan for the Board of Directors.

CA

• Reporting directly to the North American Vice President of Channel Marketing and the General Manager of Enterprise Data Networks, the strategic channel marketing role was responsible for measurable, increased sales of.
• Initiated the Expert Advantage program to increase the technical competency and revenue growth of Nortel’s channel partners through Mobility, Security and Campus LAN solutions.
• Successfully launched Nortel’s Adaptive Mobility Solutions through Channel Partners resulting in record time-to-revenue and market demand.

CA

• Reassumed the marketing leadership of Nortel’s enterprise solutions with increased responsibility for the Asia Pacific region. End-user demand initiatives, channel marketing, product launches and an enhanced channel.
• Managed a 21 person marketing team dedicated to end-user customer development, strategic alliance partnerships and business partner development throughout the Asia Pacific region.
• Increased revenue through many integrated marketing initiatives to end-user customers, channel partners and Nortel sales and system engineering employees.

CA

• Responsible for the development and execution of a strategic customer marketing plan to create market awareness and generate solution demand for the newly formed eBusiness Solutions organization. The position reported.
• Managed marketing team of 8 employees dedicated to customer and strategic alliance partner development resulting in increased revenue and stronger, measurable relationships.
• Through media relations and direct marketing initiatives, the team established the Nortel eBusiness Solutions brand and image while contributing new sales opportunities.

CA

• Reporting directly to the President of Enterprise Solutions and as a member of the executive leadership team, a strategic customer and channel marketing plan was executed to increase market awareness of Nortel.
• Organized and managed a marketing team of 21 employees throughout 3 countries dedicated to end-user customer market development and development of strategic channel partners resulting in increased revenue and stronger.
• Initiated the implementation of a new customer database, for direct marketing and communication initiatives to implement focused, measurable, demand generation programs and track customer engagement.

CA

• Defined Japanese customer product and solution requirements to Corporate Engineering organizations in United States while reporting directly to the President of Enterprise Solutions in Japan.
• Initiated business and product strategy knowledge transfer to the sales, marketing and channel organizations.
• Developed and implemented account strategies for strategic large enterprise customer accounts in conjunction with channel partners. Instrumental in increasing, the customer satisfaction for 6 major customer accounts.

• Developed and implemented a strategic and integrated employee, channel and end-user marketing plan for large enterprise and SMB markets to generate new revenue opportunities while reporting directly to the President of.
• Managed a marketing team of 5 employees dedicated to customer and channel market development.
• Implemented a new customer database and customer relationship management system for direct marketing and communication, resulting in focused and measurable marketing investments.
• Performed media relations for Canada and was the key company spokesperson in trade and business press.

Maynard, MA, US

• Executed a strategic channel and end-user marketing plan, with measureable results, for the Network Product Business, Northern Region including Canada and 12 North Eastern and Mid-West States reporting directly to the.
• Provided strategic sales support for Account Executives on key direct and channel accounts.
• Engaged in media relations for Canada and was the key company spokesperson in trade and business press for the Network Product Business.

Houston, Texas, US

• Developed and executed on a $20M business plan for the Network Product Business’s largest and most strategic channel partner, Anixter Canada.
• Sold the largest single channel partner order, $8.4M, in the history of Digital Equipment of Canada, overachieving revenue and margin targets for the Network Product Business.

Houston, Texas, US

• Instrumental in the successful implementation of the Product Sales Specialist model for Digital Equipment of Canada, resulting in the sale of many strategic network infrastructure solutions throughout Southwestern.
• Through the sale of strategic network infrastructure solutions and service solutions to industry and government throughout Southwestern Ontario, Digital’s distinguished Circle of Excellence was awarded in 1991 for.

Houston, Texas, US

Certificate For High Performance Leadership, Organizational Leadership

Certificate For Leadership & Strategic Impact, Executive Education

Computer Engineering Technology Diploma