Championing the development and implementation of a data governance framework, boosting data accuracy by 25%. Spearheading a team of 8 data analysts, providing expert guidance and mentorship to ensure project success. Streamlined data visualization processes, reducing report generation time. Collaborating extensively with cross-functional teams to integrate data-driven strategies, enhancing operational efficiency. Cultivating a high-performing team through regular training sessions, leading to a 25% increase in productivity.

Pioneered the establishment of a data analysis department, defining processes and best practices from theground up.Architected data pipelines and automated reporting systems, achieving a 30% improvement in efficiency.Delivered data-driven insights that increased client investment returns.Unveiled hidden trends through in-depth data analysis, resulting in a reduction in operational costs.Empowered data-driven decision-making by creating user-friendly data dashboards, leading to a 30%improvement.

Manage a team of 6 Technical Support Engineers in delivering high-quality technical support services to clients.Oversaw the development and implementation of new processes for resolving customer issues, resulting in a 35% increase in issue resolution rates and a 30% increase in customer satisfaction.Conduct regular meetings with the software development team to discuss customer feedback and prioritize product improvements, resulting in a 25% increase in customer satisfaction.Provide technical support to the software development team during the testing and release of new product versions, resulting in a 10% increase in successful product releases.Developed and maintained technical documentation for the software development team to ensure accurate and efficient troubleshooting of customer issues, resulting in a 20% decrease in average resolution time for technical issues.Conduct regular customer satisfaction surveys, analyzed feedback to identify areas for improvement, and implemented changes that resulted in a 25% increase in customer satisfaction.Conduct regular training sessions for new team members, resulting in a 30% decrease in ramp-up time and a 25% increase in team productivity

Successfully addressed 100+ complex technical issues across phone, email, and live chat, achieving anoutstanding 95% customer satisfaction rate.Teamed up with developers to cut product defects by 50%, taking a solution-oriented approach.Led comprehensive training for new support engineers, fostering a high-performing and tightly-knit team.Crafted/upgraded 50+ technical articles, enriching the knowledge base and streamlining solutions.Employed Zendesk, JIRA, email, phone, chat, and video conferencing to manage support, elevating service quality

Collaborated with designers to create intuitive interfaces and experiences, resulting in a 25% increase in user engagement and a 20% decrease in user errors.Initiated the management of large complex projects, working closely with the Senior Developer to streamline workflows and ensure the timely delivery of high-quality solutions, achieving a 90% on-time project completion rate.Identified and resolved website errors and implemented performance enhancements, resulting in a 30% increase in website speed and a 40% decrease in user complaints.Coordinated with Quality Assurance and Engineering teams to identify and resolve product anomalies, ensuring high-quality deliverables and reducing the product defect rate by 50%.Provided critical feedback in design and technical reviews, driving the development of new features and enhancements, resulting in a 15% increase in user satisfaction and a 10% increase in product revenue.

I worked on the development of websites for corporate clients which include NFVCB, EmoTechnical, NTLGlobal. I assisted with writing APIs for applicationsI assisted in the development of the Lagos Building Investment Company Demo mobile application using angular templates